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What does the # mean? Port forwarding not working?

Roger Meinert

I have 2 port forwards, 1 works and 1 does not.

I have tried cloning the working one and I have tried setting up from scratch.  I can't figure it out.

 

 

The Plex-QNAP rule doesn't work.

The Plex-Desktop rule works great.

One thing I notice is Plex-QNAP just says "Plex-QNAP" for the WHAT column.  "Plex-QNAP" is what I called the service.

 

The Plex-Desktop rule says "#Plex-Desktop, 32401 [TCP]" for the WHAT column.  You can see this below in the service screenshot

 

What does the # sign mean and why does the Plex-Desktop rule indicate the TCP port and the Plex-QNAP does not?  I tried to add the # to the Plex-QNAP service name, but Sophos says it isn't a valid name.  How did it get on the Plex-Desktop Service then?  If I edit and try to save "#Plex-Desktop" service, it too says it it not a valid name with the # sign in front.



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    Hi Roger,

    Based on the details, I presume you have 2 different Plex unit inside your network and will be accessed outside your network via 75.134.114.117 with ports 32400 for QNAP and 32401 for Desktop. Now only the Plex-Desktop is working while the other is not.

    I advised checking first the log viewer. Add a filter with Dst. IP field with the value set on your Destination host. From there, you will have the visibility of the related traffic and will have the idea of where to start the troubleshooting.

    Let us know your current findings also you can share your current configuration for us to help.

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  • 0

    Hi Roger,

    Based on the details, I presume you have 2 different Plex unit inside your network and will be accessed outside your network via 75.134.114.117 with ports 32400 for QNAP and 32401 for Desktop. Now only the Plex-Desktop is working while the other is not.

    I advised checking first the log viewer. Add a filter with Dst. IP field with the value set on your Destination host. From there, you will have the visibility of the related traffic and will have the idea of where to start the troubleshooting.

    Let us know your current findings also you can share your current configuration for us to help.

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