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Skpe for business" voice calls; the issue

Sushovan Sarkar
We are getting voice drops in "Skpe for business" voice calls; the issue has been troubleshooted by SOPHOS support, and no packet drops were found.
We suspect, it can be a issue related to delay and not drop.
Till now we are not able to resolve this.
Redundant internet uplinks has also been tested, we face this issue only when traffic passes through the sophos UTM 9.
 
Support case ID#8880968


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  • 0

    Can you describe the scenario a little bit more?

     

    Is ist:

    - S4B on premise with WAF as Reverseproxy? (how about the setup?)

    - do you mean attend as a guest in S4B conversation by WEB Plugin or Client

     

     

    I remember a lot of issues can happend due the setup.

    An example what often happends at our customers side (wich have done the installtion themself): Everything seems to be fine in communication but from outside the voice call breaks after 5 minutes (iPhone App also). - Reason WAF Timeout at the backend server

  • 0 in reply to Daniels_UTM

    Thanks for reply,

    our S4B is outsource so we did not know any thing about  WAF as Reverseproxy and we attend as a guest in S4B conversation by WEB Plugin.

    We also run the S4B directly from route in same ISP it works properly.