When is MR-6 to be released? Garner failed again last night.

Same here again and again. 

Sorry Sophos, things do not work this way for professional environments.

So do something...

You should contact the Sophos Support for getting the professional Support. 

The point currently is, it seems to be another issue right now, which is getting dig into with Garner. 

https://community.sophos.com/products/xg-firewall/f/logging-and-reporting/112171/sophos-xg-firewall-17-5-logs-are-not-updating-on-the-gui-log-viewer/405408#pi2151=2

"Development is working on this , the work-around which we can use is "alert notifications"(Administration->Notifications settings->Alert notifications) be disabled and restart the garner."

Can you try this option first? 

Followup question. Is there a KBA on the garner restart process? I have checked the KBA and can only find references to the forum threads.

If you have implemented Tor or Psiphon blocking you need to add exceptions to access the private websites posted in the forums.

Ian

Any updates on when the MR-6 release will be made?

Hi tom greene 

Unfortunately, nothing new has been announced yet. Will continue to monitor.

Regards,

Quite simple to restart the garner service

Restart Garner Service:  Login to XG Console> Select Option 5 Device Management> Select Option 3 Advanced Shell

Execute the following command: service garner:restart -ds nosync

Note: The result must be  "OK"

We are waiting for MR6 to fix this as well 

Hi

MR-6 was released earlier today for those that want to install it themselves. I do not know the rollout schedule for those waiting on the automated deployment.

ian

thanks - I've just spoken to our customer whose XG had the problem with garner.

As a rule, unless there is a serious bug , we recommend to our customers that they hold off manually installing the updates. 

If a customer needs guaranteed logging ( eg: for compliance purposes) and it would put them at risk of a breach of ISO policy ( for example)  if the garner service kept stopping, then the manual update would definitely be an option. 

thanks - I've just spoken to our customer whose XG had the problem with garner.

As a rule, unless there is a serious bug , we recommend to our customers that they hold off manually installing the updates. 

If a customer needs guaranteed logging ( eg: for compliance purposes) and it would put them at risk of a breach of ISO policy ( for example)  if the garner service kept stopping, then the manual update would definitely be an option. 

Hi,

I suspect I should start new thread - When is MR-7 going to be released - Garner failed again last night.

Ian