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XG210 blown up

Big_Buck

Yes blown up.  Dead.  Nothing. Nada.

Power supply most probably toasted.  No fan. No LED. No LCD.

Called Sophos.  Waited around 75 minutes.  Then line hung up or lost connection.  I re-called.  Waited.

Meanwhile, Sophos WEB site was dead.  Cursor was turning around permanently waiting for HTTPS connection.  That was while trying to open a new case.  One more hour toasted.  At that point, it was more than two in total.  Remember that meanwhile, my phone speaker is repeating the "Please wait while somebody will assist you shortly" ...  Two hours of that message has the potential of turning you numb.

At one point I told myself maybe the chat box works.  It did answer at one point.  The tech there opened the case.

A little before 3 hours waiting, repeating messages stop, then someone on the phone !!!

That tech organised the RMA.  But ...  My business has no phone, no VPN, no mails.  And I'm told I could receive the replacement between 1 to 4 days.

Holy sh...

Paul Jr 



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  • 0

    I have just check on Sophos WEB sites.  There"s no case left open on my portal ...

    I'm not sure this is a good news.

    Paul Jr

  • 0 in reply to Big_Buck

    You should talk to  is a Case for your Serial Number.

    Do you not use a HA Appliance? 

  • 0 in reply to LuCar Toni

    No HA.

    From what I see on numerous posts, XG210 is very unreliable hardware.  Firewall should be dual power supplies to start with. Mine is on a continuously filtering UPS on top of it.  

    After a FULL day, I still have no communication whatsoever on the delivery status. It’s almost certain I will not get this morning, or 3 hours ago.   So much for emergency handling.

    You’ll find my Sophos devices on eBay when support contract ends.  

    Sophos, by far the worse technical purchase decision mistake I have done in 38 years + career.

    Paul Jr

  • 0 in reply to Big_Buck
    A day and a half later, I have a notice from UPS « A Label Was Printed ». To my horror, it will be shipped tomorrow from the USA. A border to cross added to that delivery delay. I let readers draw their own conclusion depending on their own situation. But anyone in Canada is better buy many firewalls in backup for any application that are just above a little important...
  • 0

    Friday.  No replacement yet received.  Time for plan B.

    Paul Jr 

  • 0 in reply to Big_Buck

    Received replacement this Friday after noon.  Placed the call this week's tuesday.

    Did some research on the web what parts might be in there. XG210 revision 2.  Seems to be AMD CPU.  Mainstream intel SSDs.  Very low cost fans ($8) and power supplies ($49).  To give you an idea, fans in there have MTBF of 70,000 hours.  Compare to 250,000+ hours we find in HPE servers.  Components in there are "Economy" class and very far from "Mission Critical".  Another example.  Noctua typical MTBF for regular user desktops is 150,000 hours.  All in all, a quick calculation gives you around $200 to $250 of parts to built the same server your self.

    I cannot tell for revision XG210 revision 3.  There seems to be many improvements from 2 to 3.  More on that later.

    Meanwhile, remember when I posted that backup via mail did not work since SFOS v17.5.4 ? Well, not only they are not emailed anymore, but those I have done did not work.  I had to be creative - very creative - to make setup the XG210 rev 3 run.  To say the least.

    Paul Jr

  • 0

    One welcome addition to the revision 3 is the external power connector in the form of a castrated/mini/reduced ATX connector.

    That alone will probably help users solve a very high percentage of problems.  For example, what do you do if the appliance won't boot (most likely a blown CPU), and the backup you made earlier fail to load ?  Particularly since Sophos has decided that BU would imperatively be locked with a password in SFOS 17.5 MR4.

    Lesson learned for a second time.  In version 71 of Checkpoint Firewall, external backups (internal BU did not have the problem) would generate a normal size BU archive file with nothing in there.  I have told Checkpoint about this.  They did not correct this up until two versions later.  Why did I knew that ? Well I let you guess.  It means hundreds, if not thousands, of users have found themself with no backup.  What is absolutely stunning, is the tech at Checkpoint who was asking me if I wanted to open a case.  

    Paul Jr

  • 0 in reply to Big_Buck

    Hey Paul.

    with  your backup are you using the internal or external mail setting? I found using the internal setting does not. Waiting a fix to the alerts which did work before MR-1. I get my daily reports and the backup which reminds me I must document my backup password. I was hoping that the password would be optional.

    Ian

  • 0 in reply to rfcat_vk

    We have two XG210 and two XG105.  Internal mail or external mail seems to change nothing.  At home, I was using my ISP provided mail. Which I know works.  At the office, I use the internal Exchange server.  Like I have mentionned before, after the upgrade, both would fail.  For some reasons, one started to work few days later.  Or so I thought.  Because the file I tried to use to recover did not work.

  • 0 in reply to Big_Buck

    I found the issue with the internal XG mail server was the port it tried to use and my ISP does not like it so everything was queued and nothing sent. Also there internal mail server does not appear to assign a source IP address for the mail messages which means nothing sent.

    Ian

     

    Minor gripe, you cannot see the backup password, you can only change it. Not a very successful implementation of security.