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XG210 blown up

Big_Buck

Yes blown up.  Dead.  Nothing. Nada.

Power supply most probably toasted.  No fan. No LED. No LCD.

Called Sophos.  Waited around 75 minutes.  Then line hung up or lost connection.  I re-called.  Waited.

Meanwhile, Sophos WEB site was dead.  Cursor was turning around permanently waiting for HTTPS connection.  That was while trying to open a new case.  One more hour toasted.  At that point, it was more than two in total.  Remember that meanwhile, my phone speaker is repeating the "Please wait while somebody will assist you shortly" ...  Two hours of that message has the potential of turning you numb.

At one point I told myself maybe the chat box works.  It did answer at one point.  The tech there opened the case.

A little before 3 hours waiting, repeating messages stop, then someone on the phone !!!

That tech organised the RMA.  But ...  My business has no phone, no VPN, no mails.  And I'm told I could receive the replacement between 1 to 4 days.

Holy sh...

Paul Jr 



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  • 0 in reply to Big_Buck

    Received replacement this Friday after noon.  Placed the call this week's tuesday.

    Did some research on the web what parts might be in there. XG210 revision 2.  Seems to be AMD CPU.  Mainstream intel SSDs.  Very low cost fans ($8) and power supplies ($49).  To give you an idea, fans in there have MTBF of 70,000 hours.  Compare to 250,000+ hours we find in HPE servers.  Components in there are "Economy" class and very far from "Mission Critical".  Another example.  Noctua typical MTBF for regular user desktops is 150,000 hours.  All in all, a quick calculation gives you around $200 to $250 of parts to built the same server your self.

    I cannot tell for revision XG210 revision 3.  There seems to be many improvements from 2 to 3.  More on that later.

    Meanwhile, remember when I posted that backup via mail did not work since SFOS v17.5.4 ? Well, not only they are not emailed anymore, but those I have done did not work.  I had to be creative - very creative - to make setup the XG210 rev 3 run.  To say the least.

    Paul Jr