Yes blown up. Dead. Nothing. Nada.
Power supply most probably toasted. No fan. No LED. No LCD.
Called Sophos. Waited around 75 minutes. Then line hung up or lost connection. I re-called. Waited.
Meanwhile, Sophos WEB site was dead. Cursor was turning around permanently waiting for HTTPS connection. That was while trying to open a new case. One more hour toasted. At that point, it was more than two in total. Remember that meanwhile, my phone speaker is repeating the "Please wait while somebody will assist you shortly" ... Two hours of that message has the potential of turning you numb.
At one point I told myself maybe the chat box works. It did answer at one point. The tech there opened the case.
A little before 3 hours waiting, repeating messages stop, then someone on the phone !!!
That tech organised the RMA. But ... My business has no phone, no VPN, no mails. And I'm told I could receive the replacement between 1 to 4 days.
Holy sh...
Paul Jr
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