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ReportDB stops reporting each day

Liam Read over 6 years ago

Hi I'm having a issue with reporting on the XG.

The reporting all works correctly, however the next day reporting will just say: No record found

The reportDB service is running however if I restart the service the reporting works again until the next day and I have to keep restarting ReportDB.

Does anyone know how to fix this? The server has 180GB free.

Thanks!

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0 LuCar Toni over 6 years ago

Could be a Bug.

https://community.sophos.com/products/xg-firewall/f/logging-and-reporting/112754/xg450-mr4-1-not-showing-any-usage/403898
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0 Denis Savage over 6 years ago in reply to LuCar Toni

Sounds like bug: NC-38176

You can check the output of 'less /log/garner.log.0' to see if it shows memory corruption on garner, as below:

ERROR [4120435520]: SSL_read failed ret:5
*** Error in `garner': double free or corruption (!prev): 0xf331bc68 ***
*** Error in `garner': malloc(): memory corruption: 0xf331c1a0 ***

We had a similar issue on 17.1.3 and upgraded to the latest release, which has fixed the issue.
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0 Liam Read over 6 years ago in reply to Denis Savage

Hi,

Thanks for your reply. I've just had a look in garner.log to see if I had the memory corruption error.

I haven't got that error in there. As a result Sophos support have got their GES team looking into it.
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0 Liam Read over 6 years ago in reply to Denis Savage

Hi,

Thanks for your reply. I've just had a look in garner.log to see if I had the memory corruption error.

I haven't got that error in there. As a result Sophos support have got their GES team looking into it.
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