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Cant get to user portal

Super CM

I get an error trying to browse the User Portal.

 

Can’t connect securely to this page

This might be because the site uses outdated or unsafe TLS security settings. If this keeps happening, try contacting the website’s owner.

 

Any thoughts?



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  • 0 in reply to FloSupport

    I don't believe I ever set that up. Is there an easy way to verify?

  • 0 in reply to Super CM

    See if you have a Business firewall rule to allow https/443 traffic, if you do you will need to change the port the User Portal uses from the Administration menu: Administration > Admin settings, then change the listening port of "User portal HTTPS port *" to a different port , 4443 as an example then click Apply.

    IF you can reach the page but get a certificate error then as long as the issuer is "Issued by: Sophos_CA *****" then you should be fine, to get rid of these errors you can create a self signed certificate and then push this around your domain (local computer certificate stores best).

    This Article will help you with the latter:

    https://community.sophos.com/kb/en-us/127287

    Hope that helps