This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Cant get to user portal

I get an error trying to browse the User Portal.

Can’t connect securely to this page

This might be because the site uses outdated or unsafe TLS security settings. If this keeps happening, try contacting the website’s owner.

Any thoughts?

This thread was automatically locked due to age.

Parents

0 FloSupport over 6 years ago

Hi Super CM

What version of SFOS are you running?
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 FloSupport over 6 years ago

Hi Super CM

What version of SFOS are you running?
Cancel
Vote Up 0 Vote Down

Cancel

Children

0 Super CM over 6 years ago in reply to FloSupport

SFVH (SFOS 17.5.5 MR-5)
Cancel
Vote Up 0 Vote Down

Cancel
0 FloSupport over 6 years ago in reply to Super CM

Apologies for the delayed response. Are you experiencing the same issue when attempting to visit the User Portal through a different web browser?

Regards,
Cancel
Vote Up 0 Vote Down

Cancel
0 Super CM over 6 years ago in reply to FloSupport

It's an issue in Chrome, ie, and edge.
Cancel
Vote Up 0 Vote Down

Cancel
0 FloSupport over 6 years ago in reply to Super CM

Is your User Portal externally accessible? If so, could you please PM me with your details?

Also, any chance you have a conflicting WAF/DNAT rule that is also port-forwarding your user portal port? (By default: 443)
Cancel
Vote Up 0 Vote Down

Cancel
0 Super CM over 6 years ago in reply to FloSupport

I don't believe I ever set that up. Is there an easy way to verify?
Cancel
Vote Up 0 Vote Down

Cancel
0 James GLUK over 6 years ago in reply to Super CM

See if you have a Business firewall rule to allow https/443 traffic, if you do you will need to change the port the User Portal uses from the Administration menu: Administration > Admin settings, then change the listening port of "User portal HTTPS port *" to a different port , 4443 as an example then click Apply.

IF you can reach the page but get a certificate error then as long as the issuer is "Issued by: Sophos_CA *****" then you should be fine, to get rid of these errors you can create a self signed certificate and then push this around your domain (local computer certificate stores best).

This Article will help you with the latter:

https://community.sophos.com/kb/en-us/127287

Hope that helps
Cancel
Vote Up 0 Vote Down

Cancel