Firewall lost connection to Sophos Central

Can you verify this KBA? 

https://community.sophos.com/kb/en-us/132195

This should be new since 07.may 

https://docs.sophos.com/central/Readmes/en-us/scloud_readme.html

I checked a few of my clients and there is a "Configure email alerts" section under the Global Settings section in their cloud.sophos.com page. However the pulldown in the alert itself to tell it to stop is not there on any of them.

I found the Global Settings, Email Alerts but do not see the alerts specifically and editing them.

I see rules, but cant get beyond the first screen and not sure that's the right place anyway?

OK, figured it out.  In your partner portal, go to Settings & Policies. There is a setting there for Partner Control that is off. I turned it on and now that option shows up in the client's admin portal. I presume that means if I had logged into the cloud.sophos.com as the client and not gone through the partner portal it probably would have been there.

When I turn on, that gives the same screen that I see individually that I referred to earlier. Just you can set it where you describe and presume its the same for all clients.

But, still do not see how I can edit one specific alert. Can not find anywhere all the different types of email alerts?

OK - now I see the option individually within each customer. I guess that is what you were trying to say - my bad

Many thanks

After waiting a long time (too long...) the Central has been updated recently and we didn't receive any notification of lost connexion during only a few days.

Since this morning we receive new notifications for the same issue.  So it means the problem has not been solved...

What do we do ?

Would guess, you have actually one firewall disconnected?

Central will  generate this alert for each XG after 24h offline. 

It would have been too easy...

The system dysconnects and reconnects a few seconds later...