Firewall lost connection to Sophos Central

Question

Over the past few weeks two of my Sophos XG firewalls (latest build) email me with the following error: "Firewall lost connection to Sophos Central". At the sites the Internet and the VPN tunnels are not effected and are still working. Sometimes I get several of these messages in a row then they go away for a day or so then come back. Has anyone seen this before and know how to fix it? Thanks.

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FloSupport · Accepted Answer

In the meantime while our team is working to resolve this issue, you could temporarily disable the email alert for this notification if desired: 
 
 Regards,

FloSupport · Answer

Hi Jae Lupo 
 My apologies for this inconvenience, this is related to the ongoing advisory: 
 
 Advisory: Sophos Central - Some customers are receiving false positive XG Firewall connection alerts 
 
 Related advisory post on the community

Regards,

FloSupport · Answer

Hi Community, 
 This Sophos Notification thread has been created to help provide updates related to this incident. 
 Here's the latest update: 
 Update 27-5-2019 The fix for this issue is planned to be included in the next Central update, which is tentatively scheduled for June 15th. Please continue to follow this article for the latest information. 
 Regards,