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[Sophos Notification] Advisory: Sophos Central - Some customers are receiving false positive XG Firewall connection alerts

Hi Community,

Sophos is investigating reports of some Central customers receiving false positive XG Firewall connection alerts on their dashboard, but upon further investigation on the firewall no connection issues are actually experienced.

"Firewall has not checked in with Sophos Central for the past (x) minutes"

This article has been published and will be updated when more information becomes available.

Regards,

This thread was automatically locked due to age.

0 FloSupport over 6 years ago in reply to @wajdiaa

Hi Community,

Received the following update:

Update 27-5-2019
The fix for this issue is planned to be included in the next Central update, which is tentatively scheduled for June 15th. Please continue to follow this article for the latest information.

Regards,
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0 FloSupport over 6 years ago in reply to FloSupport

Update 14-6-2019

The planned Sophos Central update for June 15th has been postponed. This article will be updated when more information regarding the rescheduled date is available.

Apologies for any inconveniences caused.
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0 FloSupport over 6 years ago in reply to FloSupport

Update 19-6-2019

The Sophos Central update has been rescheduled to be performed on June 22.
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0 Big_Buck over 6 years ago

I'm hit by this too...

I'm more concerned about other problems however ...

Paul Jr
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0 edisoninfo over 6 years ago

Well, the 22nd has come and gone and I am still getting alerts. Yes, I turned off the email notices, but the false alert still happens.
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0 FloSupport over 6 years ago in reply to edisoninfo

Hi edisoninfo

My apologies for the inconvenience, did you have a current open case with us for this issue? If so, please share this with me via PM so that I can follow up.

The fix was put in place via last Saturday's scheduled Central update. However any customers still affected should reach out for further investigation.

Regards,
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0 FloSupport over 6 years ago

Update 6/22/2019:
The fix for this issue has been implemented on Sophos Central. Any customers still affected are requested to reach out to Sophos Support for further investigation.

Regards,
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0 LuCar Toni over 6 years ago in reply to FloSupport

Maybe a sentence to this Alerts.

Each Firewall should alert you after 24 Hours "Downtime".

Actually each XG will do this with a own Counter.

So it is possible to still get multiple of those alerts per Day, but for each firewall, if this Appliance is actually not reachable.
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