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[Sophos Notification] Advisory: Sophos Central - Some customers are receiving false positive XG Firewall connection alerts

Hi Community,

Sophos is investigating reports of some Central customers receiving false positive XG Firewall connection alerts on their dashboard, but upon further investigation on the firewall no connection issues are actually experienced.

"Firewall has not checked in with Sophos Central for the past (x) minutes"

This article has been published and will be updated when more information becomes available.

Regards,

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0 edisoninfo over 6 years ago

Well, the 22nd has come and gone and I am still getting alerts. Yes, I turned off the email notices, but the false alert still happens.
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0 FloSupport over 6 years ago in reply to edisoninfo

Hi edisoninfo

My apologies for the inconvenience, did you have a current open case with us for this issue? If so, please share this with me via PM so that I can follow up.

The fix was put in place via last Saturday's scheduled Central update. However any customers still affected should reach out for further investigation.

Regards,
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0 FloSupport over 6 years ago in reply to edisoninfo

Hi edisoninfo

My apologies for the inconvenience, did you have a current open case with us for this issue? If so, please share this with me via PM so that I can follow up.

The fix was put in place via last Saturday's scheduled Central update. However any customers still affected should reach out for further investigation.

Regards,
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