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Ha stopped working

Super CM

So I had active passive ha working and then attempted to upgrade to the latest firmware. I saw an error that the auxiliary device didn't get the update and that ha was disabled. I rebooted the primary with the new firmware active. And I also rebooted the auxiliary which also had the new firmware. But ha is disabled. I can set it up again but I don't know how I got into this state and how to avoid it in the future.



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    Hi  

    Sorry to hear about this inconvenience during your upgrade. Situations like these are rare but can occur. I would advise raising a support case with our team so that further investigation can be performed for your specific devices as there is not a simple "blanket" answer.

    Please make sure to note the date and time your upgrade occurred. Please PM me with your case details so that I can follow up accordingly.

    Regards,

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  • 0

    Hi  

    Sorry to hear about this inconvenience during your upgrade. Situations like these are rare but can occur. I would advise raising a support case with our team so that further investigation can be performed for your specific devices as there is not a simple "blanket" answer.

    Please make sure to note the date and time your upgrade occurred. Please PM me with your case details so that I can follow up accordingly.

    Regards,

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