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Sophos Connect Client shows failed status

Big_Buck over 6 years ago

Sophos Connect Clients shows failed status on XG105 appliance on "pattern Updates" menu.

Paul Jr

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0 FloSupport over 6 years ago

Hey Paul,

Are you still experiencing this pattern update failure?

v1.2.001 is the latest pattern version that is available.

Regards,

Florentino
Director, Global Community & Digital Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Big_Buck over 6 years ago in reply to FloSupport

Still showing failed status.
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0 FloSupport over 6 years ago in reply to Big_Buck

Could you please perform a pattern update check while tailing your u2d.log, thanks!

Regards,

Florentino
Director, Global Community & Digital Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Big_Buck over 6 years ago in reply to FloSupport

Hello

I have used reports to generate a text file with up2date logs.

Shows also error to send mail to 127.0.0.1

Sent to your private mail.

Paul Jr
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0 Big_Buck over 6 years ago in reply to FloSupport

Updated to 17.5.5.

Still shows the same error.

Paul Jr
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0 Big_Buck over 6 years ago in reply to Big_Buck

11 of May

Still shows the same error.

Paul Jr
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0 LuCar Toni over 6 years ago in reply to Big_Buck

Did you already checked the u2d log?

https://community.sophos.com/kb/en-us/132211

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0 LuCar Toni over 6 years ago in reply to Big_Buck

Did you already checked the u2d log?

https://community.sophos.com/kb/en-us/132211

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0 Big_Buck over 6 years ago in reply to LuCar Toni

Hello

Few hours before you posted, I swap the problematic XG105 with another one we have that does not show the same error. So for now, I cannot go to the Up2Date logs. I will reset the problematic one to OEM when v18 beta shows up in few months. So we may never know what happen.

Paul Jr
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