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Urgent Help: My Firewall Stopped Responding

Lanre Olukosi

Hello,

 

I have the XG 135 that is updated running with less than 100 users. I have been facing a critical issue since yesterday whereas the system would just freeze out... like no port would receive or send packets and everything won't respond but the connection would still be there active showing that LAN is connected but we won't be able to connect to the internet and will not be able to connect to the web GUI interface. Everytime this happens, all I do is to restart the device and Its getting too much. It started yesterday with an interval of 1hr and now with interval of like 10 mins. Please I really need help. I have tried using a previous software version and the problem still persists. Also I have tried with a previous backup and still not working.

 

Best Regards



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    Same exact issue for me as well with an XG135 rev2.

     

    Started on 4/1 and will only last about 10 minutes.  I figured it was a heat/fan issue or possibly disk issue.  Logged a case with support on 4/1 (#8742636) and have yet to hear anything back.  At least I got an automated response that my ticket was created.

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  • 0

    Same exact issue for me as well with an XG135 rev2.

     

    Started on 4/1 and will only last about 10 minutes.  I figured it was a heat/fan issue or possibly disk issue.  Logged a case with support on 4/1 (#8742636) and have yet to hear anything back.  At least I got an automated response that my ticket was created.

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