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Sort order of Policies broken?

Arie

I'm trying to get the custom(ized) policies to show up at the beginning of the list, but it looks like there's some quirky algorithm for the sort order.

On virtually all other platforms something like this would work (the custom entry highlighted in yellow):

#Default Web Policy - custom
Default Policy
Default Workplace Policy
No web uploads

Since the ASCII-code of the #-symbol is lower than that of a "D" I expected XG to sort it as above.

However, here's what it's doing:

Default Policy
#Default Web Policy - custom
Default Workplace Policy
No web uploads

Even more strange is this sort order:

Default Policy
1Default Web Policy - custom
Default Workplace Policy
No web uploads

Bug? Design decision?

 



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Parents Reply
  • 0 in reply to Michael Dunn

    I'm using a Home license (on my home network) to get a good feel for XG. Can I log tickets on a Home license?

    For what it's worth, I'm part of the Proxy Team of a Fortune 500 company. I'm also frequently consulted about 'IT-stuff' by small non-profits. Maybe that adds some weight?

Children
  • 0 in reply to Arie

    Hi,

    the only avenue you have for a home user is the add features site as suggested by Michael.

    Ian

  • 0 in reply to rfcat_vk

    Perhaps a slight rabbit trail, but isn't the whole point of the (free) Home license so IT-professionals get a taste for Sophos so they'll introduce it at the company they work for? Now, I'm not saying that the Home users should be allowed to log tickets. But I do know from experience that many IT-professionals are running it at home and their decision to implement it at their company (commercial licensing) is based on their experience at home. 

    The ideas forum is a great idea, but it's also rather unstructured and doesn't seem to get culled/organized by Sophos.

  • 0 in reply to Arie

    Arie said:

    Perhaps a slight rabbit trail, but isn't the whole point of the (free) Home license so IT-professionals get a taste for Sophos so they'll introduce it at the company they work for? Now, I'm not saying that the Home users should be allowed to log tickets. But I do know from experience that many IT-professionals are running it at home and their decision to implement it at their company (commercial licensing) is based on their experience at home. 

    The ideas forum is a great idea, but it's also rather unstructured and doesn't seem to get culled/organized by Sophos.

    Ultimately though Sophos gets hundreds of requests from many sources.  It makes sense that the requests that come from paying customers are given more weight than those by people using a home license.  The middle ground is when a customer is doing a trial and is working with a Sophos Partner or a Sales Engineer - that is a way for an IT Professional who is actually trialing it for potential work use can speak to an expert about how to configure things, what is supported, and to raise defects.

     

    But lets for example take the following issues:

    - A list has not been sorted for years and has had a few home users complain about it.

    - A bug causing a minor memory leak in a configuration used by 1% of customers, but one that no will ever notice.

    - A large current customer who has requested a minor feature.

    - Sophos Partners have told us that about a minor feature our competitor has that we don't that is causing us to lose sales.

     

    The project manager will see these different requests, the cost (time/resources) of doing each, see the resources that they have for a release, and decide which ones we are going to do.  It is a complex balancing and prioritization act.  All of the issues above are indeed issues - including the unsorted list.  I'm a QA - I agree - it is wrong.  But given other competing projects, when should it get fixed?  And no matter what a project manager decides - someone will be upset.

  • 0 in reply to Michael Dunn

    I understand, and I agree.

    There are, however, items that could be addressed without a formal (dev) effort. One of those is a reasonably reliable roadmap. Roadmaps drive a myriad of business decisions, ranging from vendor selection to upgrade decisions. Or, in the case of SG / XG, when and whether to select XG. 

    Having said all that, overall I think Sophos has a good product and a serious contender for many businesses. XG seems to be getting close to being one of the stronger choices for schools and other non-profits. 

  • 0 in reply to Arie

    Do not forget, most of the time, issues looks "simple" but are harder to solve in the backend. 

    The process to fix a issue has to run through couple of QA Processes and other stuff. There are more than one person involved to resolve such thing. So the estimated time spend on such issues is higher than excepted. 

    I have couple of time such discussions with partner / customers. 

  • 0 in reply to Arie

    Arie said:

    One of those is a reasonably reliable roadmap. Roadmaps drive a myriad of business decisions, ranging from vendor selection to upgrade decisions. Or, in the case of SG / XG, when and whether to select XG. 

    I fully agree, and it is frustrating to me.  As a Sophos employee I know a lot about what we are working on right now, and a little about what the future plans are.  But I cannot communicate that in the forums.  It is up to product management, marketing, and so on to relay that to partners and customers.

    I can say that roadmaps change, and the further you go out the less sure we are.  The v18 that we are working on right now is pretty set in stone and IMO should have a least the high level features announced.  But it is different from what we thought v18 was going to be 12 months ago.

  • 0 in reply to Michael Dunn

    The sort order issue is mostly just a nuisance for small organizations. For larger orgs it might be a show-stopper - especially since search/filter isn't really functional either.