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Approx. every 12 Hours the Sophos restarts

Marc Finger

Hello everyone,

I have a strange problem with my Sophos XG. It freezes approx every 12 hours and needs a hard reboot. 

 

All services stopp, Internet is not working anymore and the webinterface is offline. As soon as I do a hard reboot, the firewall is up and running for (at the moment) approx. 12 hours. The strange thing is the reboot intervall changes, so sometimes the firewall is running for weeks without any problems and sometimes it needs a restart a couple of times per day. At the moment we are in the 12 hours time frame. Strange thing is, the reboot occurs nearly at the exact same time of the day.

 

Is anyone experiencing simillar problems? I thougt that it was due to TCP Flood attacks but I setup the DOS protection settings but the freeze still happens. 

 

Thank you very much for your help. 

Best regards,

Marc



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  • 0 in reply to Marc Finger

    Hey,

    Quick update:

    I did a check of the SSD and RAM via the Sophos tool. SSD no error. The RAM test stopped but without any error.

    I changed the RAM Modul and no fail since 3 days.

    Thank you for your help.

    I will update this thread in case of another fail.

    Best regards

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