Free!! SG License File cannot be converted into XG

Why not just apply for a new XG serial number (licence)?

Ian

Why not just apply for a new XG serial number (licence)?

Ian

I already have a SG appliance with a FG license.

Now I just wanted to convert this SG setup into XG firmware. At the stage that asks for SG license file, this error happens.

I am more worried about "FREE" word at the beginning of the error message!! Have I bought a fake license !? 

I don't think the conversion process is recommended as being reliable. You could try asking your reseller/partner to issue you with a new licence to replace your exisiting one for the remaining period.

Ian 

Hi Ian, it is possible and you can do it.

It has some "restriction on it". 

https://community.sophos.com/kb/en-us/124588

Did you follow the whole process? Did you use the correct myUTM License? 

I saw couple of cases, which had "broken" licenses in the Sophos Backend. This needs to be fixed by us (Sophos). 

This process works for 99% of our customers. So you should let customercare check your license. 

https://secure2.sophos.com/en-us/support.aspx