ddns issue

Which DNS Server do you use? 

The myfirewall.co DNS Record should be globally available. 

Is the XG behind some NAT or something else? 

Hi,

Thanks for your reply.

Using DNS servers from Internet provider (Orange in France). And yes, XG is behind NAT (in provider's router's DMZ).

But I don't see how DNS server could be the problem, since XG ddns updates regularly with the correct NATed public IP address.

Pinging "x.myfirewall.co" doesn't work, whatever DNS server I use (not through mobile network, not through completely other Internet provider).

Exactly the same setup has worked fine with another XG box (and a different x.myfirewall.co name).

?

Can you perform some dig / nslookup ´s with different DNS Servers to check, if your DNS Record is already published? 

Maybe there is some issue currently with this service. 

By using digwebinterface.com (all nameservers) I only get

myfirewall.co. 899 IN SOA ns-1407.awsdns-47.org. awsdns-hostmaster.amazon.com. 1 7200 900 1209600 86400

from all DNS servers (nothing in front of the myfirewall.co domain)

When I lookup one of my other XG ddns boxes I get

xxxxxxx.myfirewall.co.	59	IN	A	90.50.86.220

So it looks like the XG box updates the IP address but the record is not published?

Check out the DDC Log of XG:

https://community.sophos.com/kb/en-us/123185

https://community.sophos.com/kb/en-us/132211

After reboot:

Dec 24 18:07:50.821670: Environment variable DDC = { "accountid": [ 1 ], "loginn
ame": [ "" ], "password": [ "" ], "refreshinterval": [ 20 ], "hostname": [ "g****t.myfirewall.co" ], "extiface": [ "Port2" ], "checkipusingport": [ "standard" ]
, "displayname": [ "Sophos" ], "serverstring": [ "myfirewall.co" ], "iptype": [
"0" ], "ipaddress": [ "192.168.0.254" ] }
Dec 24 18:07:50.827377: set_plugin_routines: Sophos not found
Dec 24 18:07:50.827420: add_plugin: invalid plugin Sophos
Dec 24 18:07:50.827593: DDC initialized successfully

 And in GUI XG says last updated time 2018-12-24 18:13:02, success and correct public IPaddress.......

In system log (GUI):

2018-12-24 18:13:02SYSTEMmessageid="17815" log_type="Event" log_component="DDNS" log_subtype="System" status="Success" host="g****t.myfirewall.co" updated_ip="90.**.**.***" reason="" message="DDNS update for host gelpat.myfirewall.co was Successful. Updated with IP 90.**.**.2***."

After reboot:

Dec 24 18:07:50.821670: Environment variable DDC = { "accountid": [ 1 ], "loginn
ame": [ "" ], "password": [ "" ], "refreshinterval": [ 20 ], "hostname": [ "g****t.myfirewall.co" ], "extiface": [ "Port2" ], "checkipusingport": [ "standard" ]
, "displayname": [ "Sophos" ], "serverstring": [ "myfirewall.co" ], "iptype": [
"0" ], "ipaddress": [ "192.168.0.254" ] }
Dec 24 18:07:50.827377: set_plugin_routines: Sophos not found
Dec 24 18:07:50.827420: add_plugin: invalid plugin Sophos
Dec 24 18:07:50.827593: DDC initialized successfully

 And in GUI XG says last updated time 2018-12-24 18:13:02, success and correct public IPaddress.......

In system log (GUI):

2018-12-24 18:13:02SYSTEMmessageid="17815" log_type="Event" log_component="DDNS" log_subtype="System" status="Success" host="g****t.myfirewall.co" updated_ip="90.**.**.***" reason="" message="DDNS update for host gelpat.myfirewall.co was Successful. Updated with IP 90.**.**.2***."

I'm also facing the same issue. 

2018-12-25 02:58:39SYSTEMmessageid="17815" log_type="Event" log_component="DDNS" log_subtype="System" status="Success" host="n****8.myfirewall.co" updated_ip="192.228.218.73" reason="" message="DDNS update for host n****8.myfirewall.co was Successful. Updated with IP 192.228.218.73."

It says Successful but when I try to resolve its not resolving to the latest IP.