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EasyDNS - Dynamic DNS Issue

The Dynamic DNS feature in Sophos XG firewall appears to be broken. I can confirm that my IP Address does get updated with EasyDNS but the Firewall reports "0.0.0.0" for the Last Updated IP and the Failure Reason is listed as "Unknown Error"

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0 sachingurung over 9 years ago

Hi Omegard,

Please provide me the Screen shots of configurations and error.

I also suggest you to Upgrade XG to SF-OS MR 1.1.
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0 DarrellDyer over 9 years ago in reply to sachingurung

I am running SFOS 16.01.0 and EasyDNS will not update for me either.

Interface

Service Provider

Last Updated IP

Last Updated Status

Last Updated Time

Failure Reason

Manage

I have confirmed the actual records are not updated in the EasyDNS control panel.


Port2

EasyDNS

0.0.0.0

FAILURE

2016-09-03 14:21:14

Unknown Error


Port2

EasyDNS

0.0.0.0

FAILURE

2016-09-03 14:22:44

Unknown Error
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0 Gustavo Valdes over 8 years ago in reply to DarrellDyer

_Is there any update about this case?

Same issue for my Cyberoam CR-25iNG

Even if the record is updated in EasyDNS dashboard, Sophos shows two errors in the console:

Invalid Configuration or bad authorization & unknown error.
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0 sachingurung over 8 years ago in reply to Gustavo Valdes

Please follow, How to Integrate Sophos Firewall with Third Party Dynamic DNS Service Providers.

For Cyberoam devices, we would request you to contact the support team.

Thanks
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0 thedak over 8 years ago in reply to sachingurung

Hi, I have EXACTLY the same issue. Running XG 16.05.7 MR7. Configured EasyDNS provider exactly as in the manual. Get the exact same error as above, repeated every 5 minutes in the log file, however, the IP address IS updated correctly. Can Sophos please fix this error?
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0 sachingurung over 8 years ago in reply to thedak

Hi David,

Please try both the options in "IPv4 address" section and let us know if that helps. Alongside, check your A record for the hostname on whatsmydns and let us know if the IP addresses are resolved.

Thanks
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0 thedak over 8 years ago in reply to sachingurung

Hi, thanks for your prompt reply. Same end result. The IP address does update properly but the error messages keep coming in the log every 5 minutes.

If the WAN IP changes it resolves properly, but still the errors.

Odd - what next?

Thanks
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0 sachingurung over 8 years ago in reply to thedak

Which logs are you looking at? Can you please DM it to me?

Thanks
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0 thedak over 8 years ago in reply to sachingurung

I just sent you a PM with the logs

thanks
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0 dakster over 7 years ago in reply to sachingurung

I am still having the same exact issue with XG 17.1, works fine, ddc.log shows "NO ERROR" but it parses to "ERROR"

Did you ever have a chance to look at the logs I sent you?

Thanks
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0 dakster over 7 years ago in reply to sachingurung

I am still having the same exact issue with XG 17.1, works fine, ddc.log shows "NO ERROR" but it parses to "ERROR"

Did you ever have a chance to look at the logs I sent you?

Thanks
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