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Unable to boot to installer disk (CD or USB) - no error

Tim M

Hello,

I am attempting to move from the Sophos UTM 9 to Sophos XG firewall (both home use licenses), but have been unable to get the computer to actually boot to the XG installer disk to even start the installation of XG.

I first burned the ISO to a CD and tried booting to that - when I select that option from the boot menu, I just get a blank screen with a blinking cursor in the top left corner.... no error, nothing. Next, I tried installing via a bootable USB (created with Rufus, in DD mode) and I see the same frustrating blinking cursor. No error, nothing!

Perhaps my system isn't supported? It works fine for UTM 9...

I'm running a custom build, with Intel D2500CCE motherboard with embedded Atom D2500 CPU, 4GB RAM, 320 GB HDD.

Looked up some install issues in the forums, but they all seem to specify errors, which I don't have.

Thanks for any insight you can provide!



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  • 0

    Hi,

    how long did you wait before giving up with each install type?

    Also did the disk start to spin after it was selected.

    The real question is what version of the software did you download?

    Ian

    XG115W - v19.5.1 mr-1 - Home

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    Hi Ian,

    I waited several minutes each time, before giving up... up to 5 minutes or so, at one point.

    Also, the download I got is whatever popped once I selected the Sophos XG option under "free tools" section on Sophos' site, entered my info, and acknowledged the EULA. I'm guessing its 17.1 based on the name of the file (which is SW-17.1.4_MR-4-254.iso).... which now that you mention it seems a bit odd since isn't the latest version 17.5?

    Also, when using the CD... it would spin up once I selected the option to boot to it, but then spin down after that with no activity from then on.

    Thanks!

  • 0 in reply to rfcat_vk

    Hi Ian,

    Sorry, but how do I find the ending on the software to see if it is SFOS? Thanks!

    As far as trying to install something else to prove it's the XG issue, I haven't tried that yet - I do have a Sophos UTM 9 disk (that I used to install the UTM last time), so will see if that boots when I get the chance.

  • 0 in reply to Tim M

    Hi Tim,

    that version looks correct. Do you have another machine to try it on?

    Ian

    XG115W - v19.5.1 mr-1 - Home

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    Had the same problems booting from USB. Used Yumi and Rufus. Then switched to Etcher for creating USB image as described in latest Sophos KB and then it worked.

    Regards, Jelle

    Sophos XG210-HA (SFOS 18.0.4) on SG210 appliances with Sandstorm and 1x AP55
    Sophos Central with Intercept X Advanced, Device Encryption, Phish Threat, Mobile Control Advanced

    If a post solves your question use the 'This helped me' link.

  • 0 in reply to Jelle

    Hi Jelle,

    an interesting answer, but the problem being the same machine installs UTM okay, but will not install from CD or USB. Sort of implies there is a problem with the software.

    Ian

    XG115W - v19.5.1 mr-1 - Home

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    I would give it a try... Think there were some community posts describing the same. UTM worked, XG didn't.

    With Rufus I also had the black screen with blinking cursor. DD didn't work at all.

    Try Etcher...

    Regards, Jelle

    Sophos XG210-HA (SFOS 18.0.4) on SG210 appliances with Sandstorm and 1x AP55
    Sophos Central with Intercept X Advanced, Device Encryption, Phish Threat, Mobile Control Advanced

    If a post solves your question use the 'This helped me' link.

  • 0 in reply to Jelle

    Hi. Tried Etcher today, but am sad to say the issue persists. Still get the blinking cursor in the top-left and that's it. I'm beginning to think it just hates my hardware, which is unfortunate. Guess I'll stay on UTM 9.5 for now.

    I do have another box I can test on, and will do so when I get the chance...

    Thanks for the helpful suggestions!

  • 0 in reply to Tim M

    Sorry to hear that. Hope you have better luck with the other box

    Regards, Jelle

    Sophos XG210-HA (SFOS 18.0.4) on SG210 appliances with Sandstorm and 1x AP55
    Sophos Central with Intercept X Advanced, Device Encryption, Phish Threat, Mobile Control Advanced

    If a post solves your question use the 'This helped me' link.

  • 0 in reply to Tim M

    Hi Tim,

    there is a new version of the software available which has a minor fix for something not in theory affecting you, but you might  like to to try it?

    community.sophos.com/.../new-sfos-17-5-ga-release-is-available-hw-17-5-0_ga-sf300-321-what-is-the-different

    Ian

    XG115W - v19.5.1 mr-1 - Home

    If a post solves your question please use the 'Verify Answer' button.

  • 0 in reply to rfcat_vk

    How can I get the new version download?

    I went to https://www.sophos.com/en-us/mysophos/my-account/network-protection/download-installers.aspx, but it's giving me the same version I downloaded before "SW-17.1.4_MR-4-254.iso".

  • 0 in reply to Tim M

    Hi Tim,

    my apologies, I thought they're was a link to the software that page.

    Ian

    XG115W - v19.5.1 mr-1 - Home

    If a post solves your question please use the 'Verify Answer' button.

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