Sophos XG Registration issues

Can you explain, which steps you took to get the SN? 

And also paste the licensing Log file while trying the wizard?

https://community.sophos.com/kb/en-us/123185

https://community.sophos.com/kb/en-us/132211

Hi,

i got the serial via e-mail from sophos, after registration via https://secure2.sophos.com/de-de/products/free-tools/sophos-xg-firewall-home-edition/software.aspx

There was also the download-botton for the iso.

During registration process the log files tells this:
SF01V_SO01_SFOS 17.1.3 MR-3# tail -f /log/licensing.log
{ "statusmessage": "Device Cannot be activated for Temporary Serial Number", "status": "500" }
{ "status": "500", "statusmessage": "Device Cannot be activated for Temporary Serial Number" }
{ "statusmessage": "Device Cannot be activated for Temporary Serial Number", "status": "500" }
{ "status": "500", "statusmessage": "Device Cannot be activated for Temporary Serial Number" }
{ "status": "500", "statusmessage": "Device Cannot be activated for Temporary Serial Number" }

Thanks in advance,
br
Herbert

Looks wired. Can you show me a screenshot of the Wizard, in which you put the SN? 

So you put your SN in the whitespace on top? And getting this issue after logging in into mySophos? Can you send me the SN via PM? 

Yes i put the serial in the first box, but i didn't get the sophos login screen after that. only the above messages.

I have to Home Serials.... I will PM these both to you. With both it's the same, no sophos login screen.

I already did a fresh install....

br
Herbert

Checked the backend, looks fine. 

Did you tried another Browser / clear cache? This error indicates, the appliances tries to generate a own serialnumber instead of using your. 

I already tried Google Chrome and Firefox. Now i also cleared the cache in edge and tried with this, but still the same. The activation via Console is also not working. I get following message:

{ "status": "500", "statusmessage": "Device Cannot be activated for Temporary Serial Number" }

br
Herbert

Edit: During installation wizard i used "join to HA system". Should i do a fresh install without this setting, and try the registration after this? 

Edit2: Checked now with "reset to factory". Still the same. No registration possible.

Any ideas?

Hi,

here is the solution.

I did a fresh install from 17.0.8 MR8 which i downloaded a few month or year ago. And with this iso the Installation and the Registration is working flawlessly,...

Thanks,
br

Herbert

This is kinda Odd, to be honest. 

Lets leave it this way, maybe somebody will come back to this issue and can reproduce it, because i cannot do it with V17.1 MR3 

Hi,

I‘m having exactly the same issue right now.

Requested the iso file for home use and received the serial number about 5 hours ago.

During initial setup (using Chrome) I enter the password, select top option to enter the serial and continue. Same procedure as described by topic owner. When trying to sync the license, I‘m getting the same error.

After that I also cannot use the serial number again, as it tells me, that the serial already has been used for trial already. But within my Sophos Account I Don‘t see any registered device/license.

Did several installations, tried this with three different serials and used two different internet connections (Unity Media/Cable and Telekom/VDSL).

Please help. Thanks in advance.

Greetings David

Hi,

I‘m having exactly the same issue right now.

Requested the iso file for home use and received the serial number about 5 hours ago.

During initial setup (using Chrome) I enter the password, select top option to enter the serial and continue. Same procedure as described by topic owner. When trying to sync the license, I‘m getting the same error.

After that I also cannot use the serial number again, as it tells me, that the serial already has been used for trial already. But within my Sophos Account I Don‘t see any registered device/license.

Did several installations, tried this with three different serials and used two different internet connections (Unity Media/Cable and Telekom/VDSL).

Please help. Thanks in advance.

Greetings David

Update: 

Just used Internet Explorer 11 on Windows 10, disabled all security features, allowed popups... disabled Sophos AV ... and gave it another try.
Again a new installation and new serial. Well, NOW IT'S WORKING :-) ... after about 8 hours of try and error.

Running into the same error after doing a factory reset of one of our applicances. SF01V (SFOS 17.5.8 MR-8)

please advise 

Please investigate the Licensing.log of the Appliance.