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Web Surfing Report for User: No Records Found

Tony Argh

https://community.sophos.com/kb/en-us/123214  

Followed that to the letter on my XG135 (17.1.3 MR-3, business network) and no matter what IP I enter I get "No Records Found".

Is there something else I need to enable first?

Is there a subscription I am missing? The only 2 subs I don't have are Sandstorm and Enhanced Plus Support so I doubt that.

____

Man, I've been searching the forums for 40 minutes now. I figured this would be one of the most popular questions. Nope. Can't find a trace.

Before I even found that KB article I was in custom reports and trying different stuff and couldn't get it to work. The I found that, tried it: nothing. Gotta' be something simple I am missing here?!?

Thanks for any help.

Totally in love with this XG. 



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  • 0 in reply to rfcat_vk

    I have logging turned on.

    Reports > Custom

    Pick days.

    Pick:

    WebSurfing Report, Summary, IP Address, Search for: User

    Enter IP address: Search

    NO RECORD FOUND

     

  • 0 in reply to Tony Argh

    Hi Tony,

    I can run that report a see entries. Do you see any entries below the report before you add the IP address and click search?

    The report has one line, if you search for domain with the user name you get an extensive list.

    I would have to suspect the IP address you are searching for is not in use on your network or the IP address is not hitting the web proxy.

    Ian