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Web Surfing Report for User: No Records Found

https://community.sophos.com/kb/en-us/123214

Followed that to the letter on my XG135 (17.1.3 MR-3, business network) and no matter what IP I enter I get "No Records Found".

Is there something else I need to enable first?

Is there a subscription I am missing? The only 2 subs I don't have are Sandstorm and Enhanced Plus Support so I doubt that.

____

Man, I've been searching the forums for 40 minutes now. I figured this would be one of the most popular questions. Nope. Can't find a trace.

Before I even found that KB article I was in custom reports and trying different stuff and couldn't get it to work. The I found that, tried it: nothing. Gotta' be something simple I am missing here?!?

Thanks for any help.

Totally in love with this XG.

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0 rfcat_vk over 6 years ago

Hi,

The report generation assumes you have logging enabled on your firewall rules.

I tested the same report on my XG and was able to recover a report using my IP address.

Ian
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0 Tony Argh over 6 years ago in reply to rfcat_vk

I have logging turned on.

Reports > Custom

Pick days.

Pick:

WebSurfing Report, Summary, IP Address, Search for: User

Enter IP address: Search

NO RECORD FOUND
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0 rfcat_vk over 6 years ago in reply to Tony Argh

Hi Tony,

I can run that report a see entries. Do you see any entries below the report before you add the IP address and click search?

The report has one line, if you search for domain with the user name you get an extensive list.

I would have to suspect the IP address you are searching for is not in use on your network or the IP address is not hitting the web proxy.

Ian
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