Initial setup issues of XG 125w rev.2 hardware appliance

Hi,

the external port should be connected to your internet device, try without nether router in place. When you connect your PC to the internal connection you should be assigned an IP address, check your PC LAN card is set to auto detect connection type/speed.

Ian

Hello,

Sounds to me like your friend may have done some Configuration in the unit.

I would suggest connecting to the console port using the serial port cable, running Putty and powering the unit up to see what is displayed.

Also remember that by default the web console is blocked on the WAN interface. Also the default on the lan interface is https://172.16.16.16:4444

Regards

Gavin

Hello,

Sounds to me like your friend may have done some Configuration in the unit.

I would suggest connecting to the console port using the serial port cable, running Putty and powering the unit up to see what is displayed.

Also remember that by default the web console is blocked on the WAN interface. Also the default on the lan interface is https://172.16.16.16:4444

Regards

Gavin

I would agree with that statement, other than since I could never register the device. It was impossible to touch the configuration file. Sophos even states device has never been registered. Is there a way maybe to just reinstall the software. Or factory reset the configuration. I tried to hold the factory reset button in for 30 seconds but nothing changed.

Hello

Connect a computer directly to the Sophos Lan port.

Remember that you may need 10 minutes from Powerup to operational if you have attempted a factory reset.

Set a static IP of 172.16.16.17/24 on the computer

See if you can ping 172.16.16.16

If you can then try to log into the unit at https://172.16.16.16:4444

if not then you will need to use the console port to see if it may be in maintenance mode.

Regards

Gavin

I get no response from 172.16.16.16 it is weird though. the first ping states destination host unreachable from 172.16.16.17, then the next 3 pings time out.

I have a console cable connected serial to USB. system config shows connected to com5, I set speed to 38400 and the rest default settings. connection opens but I never receive any information, just stays on black screen.

Hello

At a guess the unit may be in recovery mode.

Also think you have an issue with your com - usb adapter.

Do you have another serial device you can test the adapter and terminal emulator with?

If its ok, set speed, then boot the XG with the terminal window open.

Regards

Gavin

I pulled out a cisco router and tested the serial adapter cable, everything works great. There has to be something else going on.

Hello

Try setting the console port speed to 9600 and then powering up the sophos

I have seen the upgraded Cyberoam units have the console port speed at 9600 when in firmware recovery mode

Regards

Gavin

It doesn't matter how I try it. I am not even able to press enter on putty connection. It's sad I don't have a single VGA cable in this house.  

Hello

I have had an XG125 fail.

Connected to the VGA port, got a cirrus logic display, and that was all.

Sent back for an RA.

but if yours has never been registered, it may need to be returned via the retailer for warranty.

Regards

Gavin

The problem is we purchased back in jan 2016, there is only a 1 year warranty on the device.

Hello

Find a VGA cable and see what happens.

If you have a valid Enterprise Guard or Full Guard licence that has not been attached and activated, then Contact Support regarding an RMA.

Or if your in Australia, PM or email me and we can arrange for me to take a look.

Regards

Gavin