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Sophos XG + Synchronised Security - Not Registered all of a sudden

Paul Digby

All of a sudden, my Synchronised Security is Not Registered! Also, I can not login to Sophos Central

It just so happens that Sophos are in the middle of a Central Maintenance Schedule!!! Sophos status page says there should be no interruption to services.


Is anybody else experiencing problems?



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  • 0

    Hello,

     

    I have the exact same problem.

    My XGs are no more registered with Central and I lost Heartbeat.

     

    I'm not able to login to my Central accounts, but I can access my Partner Central Console from which I can access my custommer Central accounts and all of the listed Endpoints, Servers and Wireless APs are no more visible in the Central consoles...

    I really hope it will work again in the next hours because I would not accept to explain to my custommers that all of the Endpoits have to be reinstalled because of a maintenance from Sophos...

    Viken

    XG Certified Architect

    Sophos Gold Partner - Reseller from Lyon, France

  • 0 in reply to VikenNajarian

    Agreed with last statement. Not tried my Partner portal, but guess that is ok. Will try later.


    I have reported it to Sophos and wanted to let them know, so that the maintenance team are at least aware.

  • 0 in reply to Paul Digby

    PS

     

    I did check with one of my customers and theirs seemed alright around 18:00 UK time

  • 0 in reply to Paul Digby

    Sophos have now updated their Central Status page here. 2 services are now showing disrupted.

     

    https://centralstatus.sophos.com/#!/

  • 0 in reply to Paul Digby

    Hi,

    In my case I can access my central accounts wihch are hosted in the German Datacenter, the others are in the Irish Datacenter and i cannot access them from the standard login web page. But I can access them from my Partner Central Console and they are all empty... No more endpoints, no more servers, no more Wireless AP, and no more heartbeat with XG.

     

    Hope it will be resolved soon.

    Viken

    XG Certified Architect

    Sophos Gold Partner - Reseller from Lyon, France

Reply
  • 0 in reply to Paul Digby

    Hi,

    In my case I can access my central accounts wihch are hosted in the German Datacenter, the others are in the Irish Datacenter and i cannot access them from the standard login web page. But I can access them from my Partner Central Console and they are all empty... No more endpoints, no more servers, no more Wireless AP, and no more heartbeat with XG.

     

    Hope it will be resolved soon.

    Viken

    XG Certified Architect

    Sophos Gold Partner - Reseller from Lyon, France

Children
  • 0 in reply to VikenNajarian

    Hello,

    in my Case i can Only login via Partner Dashboard and when i look into Users or Computers, this is all Empty.

    All Devices in Customer Central Account are not registered anymore. 

    Also i have the trouble that i can´t login to cloud.sophos.com with Customer credentials. Everything is hosted in Germany. 

     

    may they have a bigger issue.

     

    Regards

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