STAS users randomly disconnecting

Can you please post Screenshots of your Config.

Please both appliances. And Explain the IP addresses. 

MBP, and STAS agent (192.168.0.5) screenshots.

All tests to itself as an agent and to 192.168.0.6 the Collector and Sophos were successful

I believe 2.2.3.0 is the current release.

The version I can download is 2.2.1.0 ... https://www.sophos.com/en-us/support/utm-downloads.aspx

Where could you find 2.2.3.0 ?

Paul Jr

Apologies Sach.. I completely over looked that.. still on 2.2.1.0

Will update today.

Many thanks

i have 2.2.3.0

Did you check the current version in XG? 

Thanks MBP,

Was on 2.2.1.0  so updating now.

Much appreciated..

Where do I get STAS 2.2.3.0?

Directly from XG firewall with new firmware... Found it on my own.

Thanks for that, I'm on 2.2.1 as well, so hopefully this new one with help.  For a new XG user, can you explain me to the difference between the Single Sign on Client vs STAS vs the authentication clients?  Obviously there's a client to deploy, but I'd like to know more of any implications, pros vs cons.  Given how terrible STAS has been for us, I'm not opposed to deploying a client if it improves the reliability of authenticating my users.

Thanks for the info.  I installed 2.2.3.0, however, it did not changed anything ...

Paul Jr 

Thanks LuCar..

I've upgraded to 2.2.3 and things have got worse.

Even less users are in Show Live Users.

A 2nd DC I have running the Sophos Agent cannot WMI poll any clients even though it worked fine before the upgrade.

Thanks LuCar..

I've upgraded to 2.2.3 and things have got worse.

Even less users are in Show Live Users.

A 2nd DC I have running the Sophos Agent cannot WMI poll any clients even though it worked fine before the upgrade.

Same here. Only one of two DCs reports to XG although configuration didn't change and seems to be correct. STAS on second DC shows no endpoint it reports to.

Sorry to hear that, Jelle.

I now have no users in Show Live Users, even if they are authenticated against the same DC running as the Collector and an Event 4768 showing in the Windows logs.

The upgrade has totally banjaxed STAS which didn't work before.!!!

I have taken STAS back to 2.2.1 and domain users immediately started appearing in STAS again.

I would rather have them appear in STAS, and randomly drop out, than not to appear at all - hahahahaha.

What a joke.!!

I am still wondering, do you have any Case ID with support and is somebody currently working on your topic? 

I mean, this should work fine. Installed STAS in multi domain yesterday and works fine without any drops and/or logoffs...