STAS users randomly disconnecting

Can you please post Screenshots of your Config.

Please both appliances. And Explain the IP addresses. 

MBP, and STAS agent (192.168.0.5) screenshots.

All tests to itself as an agent and to 192.168.0.6 the Collector and Sophos were successful

Unfortunately, the problem is not solved.

Although the situation is more stable, users are still disconnecting randomly.

Perhaps after 20-30 minutes instead of 5 minutes.

Hi Mathew,

Did you upgrade to the latest STAS software version as I suggested you via DM? If the update didn't resolve the issue, you may raise a case with our support and provide the details.

Thanks,

Version 2.2.1.0 ?  if so, this version is more than 18 month old.

Paul Jr

I believe 2.2.3.0 is the current release.

The version I can download is 2.2.1.0 ... https://www.sophos.com/en-us/support/utm-downloads.aspx

Where could you find 2.2.3.0 ?

Paul Jr

Apologies Sach.. I completely over looked that.. still on 2.2.1.0

Will update today.

Many thanks

i have 2.2.3.0

Did you check the current version in XG? 

Thanks MBP,

Was on 2.2.1.0  so updating now.

Much appreciated..

Where do I get STAS 2.2.3.0?

Directly from XG firewall with new firmware... Found it on my own.

Directly from XG firewall with new firmware... Found it on my own.

Thanks for that, I'm on 2.2.1 as well, so hopefully this new one with help.  For a new XG user, can you explain me to the difference between the Single Sign on Client vs STAS vs the authentication clients?  Obviously there's a client to deploy, but I'd like to know more of any implications, pros vs cons.  Given how terrible STAS has been for us, I'm not opposed to deploying a client if it improves the reliability of authenticating my users.

Thanks for the info.  I installed 2.2.3.0, however, it did not changed anything ...

Paul Jr