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There is a bug in the email imap proxy

rfcat_vk

Every so often I get time out errors on both ISP email accounts using IMAPS. At the same time outlook throws certificate errors. If I wait awhile, the error self heals. No it is not a network connection, speed tests show 50/20mbs. I would not mind so much if I was fiddling at the time, but I was elsewhere annoying weeds.

Why am I so sure it is the XG mail proxy, because I have another rule which does not use the mail proxy for the iPhones and iPads and they do not have an issue connecting and collecting messages.

Ian



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  • 0

    Hi @ll,

    I'm experiencing the same issue since several releases of XG (I would say it's there for >1 year) with macOS and iOS.

    The FQDN feature (and the new caching bug) was introduced in a younger release, so I don't think the IMAPS bug is directly related to this.

     

    Thanks for your time spent to analyse this bug. This is really really annoying from time to time, while no clear errors are in the log files...

     

    Best regards

    Dom Nik

  • 0 in reply to Dom Nik

    Hi Dom,

    don't give up yet. MBP has identified the potential source of the issue and is having it investigated. Looking at his answer i suspect yours will be fixed along with Shred's and mine.

    Ian

  • 0 in reply to LuCar Toni

    Hi MBP,

    Shred and I are both home users, I think Dom is a business customer and might be able to help?

    Ian

  • 0 in reply to rfcat_vk

    Nope, I'm just a Home user, too. :-(

  • 0 in reply to Dom Nik

    No Problem.

    Can you tell the firmware this issue was first time seen? 

  • 0 in reply to LuCar Toni

    Mail totally broken this morning, no sending or receiving. Need password which cannot be authenticated to not saved.

    I can rebuild this XG using the latest ISO if you think that will help with the debugging.

    Ian

     

    Just found it is an ISP (RSP) issue (today's issue). Back to sleep in the corner. Fails via XG, but works via hotspot. Anyway ISP website advises it is their fault today.

  • 0 in reply to rfcat_vk

    I rebuild everything with Windows 10 - Thunderbird - XG V17.1 MR2 and a Gmail Account.

     

    Can you tell me, when this happen in your env? Only by getting new mails or also by just fetching for new mails but there are no new mails? 

    I need more details about this issue to reproduce it. 

  • 0 in reply to LuCar Toni

    Hi MBP,

    usually happens when the automatic retrieval process runs. Sometimes if I manually initiate a get mail it will timeout.

    Update, I have added my mail accounts back, so I now have 3 mail accounts from 2 different ISPs.

    Just before I started to answer your question one account was asking for a password, ignored all the requests and the account is now working.

    My wife's MAC outlook is broken, asking for passwords and showing errors, her MAC mail is working fine.

    Ian

    Te stupid part about the error is that the mail is up today even when showing the timeout error.

    Do you need access to my XG to explore?

  • 0 in reply to rfcat_vk

    Can you tell me something about the "history" of this appliance? 

    Which Firmware did you use to install? Did you update the Version X to V17.1?

    Currently all my tests works fine. My home appliance seems to work also fine. 

  • 0 in reply to LuCar Toni

    Hi MBP,

    this one was rebuilt using 17.0.8 and the auto update installed v17.1.2 during the configuration.

    I rebuilt it because I thought I had damaged a data file because an application does not appear in the drop list. After the rebuild I still had the same issue.

    Ian

  • 0 in reply to rfcat_vk

    Hi     

    Can you shortly give me following information:

     

    Outlook version affected.

    Since which Firmware appeared this issue? 

    Mail Programm affected (with Version). 

  • 0 in reply to LuCar Toni

    Hi ManBearPig,

    I'm experiencing the issue with:

    - Apple macOS 10.13 High Sierra - Standard Mail Client

    - Apple macOS 10.14 Mojave - Standard Mail Client

    - Apple iOS 11 - Standard Mail Client

    - Apple iOS 12 - Standard Mail Client

    Protocols:

    - IMAPS Port 993

    - SMTPS Port 587

    XG Versions:

    - I don't know exactly but I'm sure the problem appears sporadic at least since one year

    - My XG KVM image was build in February 2017 with the newest image available that time and a Backup-Restore configuration

    - I keep my XG always up to date (max. gap after new release should be 1 week :-) )

    - Please let me know if there are log files of my upgrade history to provide you some more details

    I hope this will help you a bit.

    Best Regards

    Dom Nik

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  • 0 in reply to LuCar Toni

    Hi ManBearPig,

    I'm experiencing the issue with:

    - Apple macOS 10.13 High Sierra - Standard Mail Client

    - Apple macOS 10.14 Mojave - Standard Mail Client

    - Apple iOS 11 - Standard Mail Client

    - Apple iOS 12 - Standard Mail Client

    Protocols:

    - IMAPS Port 993

    - SMTPS Port 587

    XG Versions:

    - I don't know exactly but I'm sure the problem appears sporadic at least since one year

    - My XG KVM image was build in February 2017 with the newest image available that time and a Backup-Restore configuration

    - I keep my XG always up to date (max. gap after new release should be 1 week :-) )

    - Please let me know if there are log files of my upgrade history to provide you some more details

    I hope this will help you a bit.

    Best Regards

    Dom Nik

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