There is a bug in the email imap proxy

Hi @ll,

I'm experiencing the same issue since several releases of XG (I would say it's there for >1 year) with macOS and iOS.

The FQDN feature (and the new caching bug) was introduced in a younger release, so I don't think the IMAPS bug is directly related to this.

Thanks for your time spent to analyse this bug. This is really really annoying from time to time, while no clear errors are in the log files...

Best regards

Dom Nik

Hi @ll,

I'm experiencing the same issue since several releases of XG (I would say it's there for >1 year) with macOS and iOS.

The FQDN feature (and the new caching bug) was introduced in a younger release, so I don't think the IMAPS bug is directly related to this.

Thanks for your time spent to analyse this bug. This is really really annoying from time to time, while no clear errors are in the log files...

Best regards

Dom Nik

Hi Dom,

don't give up yet. MBP has identified the potential source of the issue and is having it investigated. Looking at his answer i suspect yours will be fixed along with Shred's and mine.

Ian

Nobody of you is using a "Paid" appliance isn´t it? 

Because would be much easier to have a support case :) 

Hi MBP,

Shred and I are both home users, I think Dom is a business customer and might be able to help?

Ian

Nope, I'm just a Home user, too. :-(

No Problem.

Can you tell the firmware this issue was first time seen? 

Mail totally broken this morning, no sending or receiving. Need password which cannot be authenticated to not saved.

I can rebuild this XG using the latest ISO if you think that will help with the debugging.

Ian

Just found it is an ISP (RSP) issue (today's issue). Back to sleep in the corner. Fails via XG, but works via hotspot. Anyway ISP website advises it is their fault today.

I rebuild everything with Windows 10 - Thunderbird - XG V17.1 MR2 and a Gmail Account.

Can you tell me, when this happen in your env? Only by getting new mails or also by just fetching for new mails but there are no new mails? 

I need more details about this issue to reproduce it. 

Hi MBP,

usually happens when the automatic retrieval process runs. Sometimes if I manually initiate a get mail it will timeout.

Update, I have added my mail accounts back, so I now have 3 mail accounts from 2 different ISPs.

Just before I started to answer your question one account was asking for a password, ignored all the requests and the account is now working.

My wife's MAC outlook is broken, asking for passwords and showing errors, her MAC mail is working fine.

Ian

Te stupid part about the error is that the mail is up today even when showing the timeout error.

Do you need access to my XG to explore?

Can you tell me something about the "history" of this appliance? 

Which Firmware did you use to install? Did you update the Version X to V17.1?

Currently all my tests works fine. My home appliance seems to work also fine. 

Hi MBP,

this one was rebuilt using 17.0.8 and the auto update installed v17.1.2 during the configuration.

I rebuilt it because I thought I had damaged a data file because an application does not appear in the drop list. After the rebuild I still had the same issue.

Ian