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Discussions Upgrade from Cyberoam to Sophos OS but cant login again

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Upgrade from Cyberoam to Sophos OS but cant login again

David Ibegbu over 7 years ago

Hello,

I upgraded my cyberoam appliance to the new Sophos OS but found out that after the upgrade,

1. I couldn't log into the appliance using the initial username and password

2. i can't login using the :4444 port.

3. My IP phones can't connect to the SIP servers again.

4. I can't register the appliance to the MySophos Portal.

5. I cant connect from the console port

Anyone experienced this before?

Kindly assist

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0 LuCar Toni over 7 years ago

Sounds like "nothing" works anymore?

Can you shortly explain, what works? Which Cyberoam appliance and can you explain the LEDs?
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0 David Ibegbu over 7 years ago in reply to LuCar Toni

Actually, the appliance still passes traffic after rebooting from the upgrade. The issue now is that i couldnt log into the appliance again after the upgrade both using console, SSH or web.

The caption is an error i was getting.
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0 LuCar Toni over 7 years ago in reply to David Ibegbu

Can you explain the current setup of the wired scenario?

Can the appliance reach the Internet?

You cannot login via SSH - Which admin password do you use? Can you try admin - admin?
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0 David Ibegbu over 7 years ago in reply to LuCar Toni

Username: admin - Password: admin didn't work.

Yes, the appliance can reach the internet. All the computers can browse and do everything except the IP Phones that can't reach the SIP server in another location.

The current setup is the Port 1 is connected to the LAN and the Port 2 is connected to the WAN(ISP).
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0 David Ibegbu over 7 years ago in reply to LuCar Toni

Username: admin - Password: admin didn't work.

Yes, the appliance can reach the internet. All the computers can browse and do everything except the IP Phones that can't reach the SIP server in another location.

The current setup is the Port 1 is connected to the LAN and the Port 2 is connected to the WAN(ISP).
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