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SFM Admin user cannot edit

Gecko

Hi all

Currently when I click edit "admin (primary user)" the WebGUI is hang on and stuck here like capture below

All WeGUI is hangon and if I want to using I must refesh the web browsers again.

Need some help for this case.

Thank so much



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  • 0

    Hi  

    Does this issue occur when utilizing other different web browsers?

    Regards,

  • 0 in reply to FloSupport

    Hi Flo

    Yes, the error happen with other web browser (IE, Chrome, FireFox).

    Here is some steps I have done for troubleshooting:

    - Try clear cache of browser => not work

    - Try with others web browser => not work

    - Try create other admin account. I.E "admin1" => I can edit "admin1" normally but the "admin" cannot.

    - Try restart web service of SFM => not work

    - Reboot SFM => Not yet because if it' work, I think will close all log for investigate

    - About check log on SFM => Actually I don't know which log to read exaclly.

    Thank

    Gecko

  • 0 in reply to Gecko

    What firmware version of SFM are you running? I was able to access and edit my default admin account (SFM v17) without any issues. However, the only settings available to change is the password and associated email address.

    Regards,

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