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Auto update not working/seeing updates?

bNaCl

Auto update on my XG seems to be borked. The last auto update I received was for 17.0.6 and have received none since. I manually updated to 17.0.8 hoping this would fix the issue, but I have not received notices for 17.1 or 17.1.1. I can manually install, but would like to get this fixed for convenience. Should be noted that I am running on non-Sophos hardware (Watchguard XTM5). Thx in advance. 

The output from Advanced shell : tailf /log/u2d.log is as follows:

SFVH_SO01_SFOS 17.0.8 MR-8# tailf /log/u2d.log
DEBUG Jul 10 15:45:02 [13033]: Added new server : Host - us-west-2.u2d.sopho
s.com., Port - 443
DEBUG Jul 10 15:45:02 [13033]: Added new server : Host - eu-west-1.u2d.sopho
s.com., Port - 443
DEBUG Jul 10 15:45:02 [13033]: Added new server : Host - ap-northeast-1.u2d.
sophos.com., Port - 443
DEBUG Jul 10 15:45:02 [13033]: Final query string is :
?&serialkey=MYSERIALHERE&deviceid=MYDEVICEIDHERE&fwvers
ion=17.0.8.209&productcode=CN&appmodel=SF01V&appvendor=SO01&useragent=SF&oem=
DEBUG Jul 10 15:45:03 [13033]: Response code : 200
DEBUG Jul 10 15:45:03 [13033]: Response body :
<Up2Date/>

DEBUG Jul 10 15:45:03 [13033]: Response length : 11



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  • 0 in reply to bNaCl

    As per whitepapers it only maximum of 6gb. Yes correct notification update is automatic since 2months ago as I remember. 

    Warm Regards,

  • 0 in reply to Deo Angelo Lim

    Hi folks,

    auto notification has worked for all releases except 17.1 GA.

    I am not sure what your issue with memory is, my XG has 6gb, physical and is sitting at 40%, though it is not being heavily used at the moment. Normally rises to about 56%.

    Ian

  • 0 in reply to rfcat_vk

    Thx for clarifying rfcat_vk. I'm gonna wait to see if I get the notification for MR1 as I definitely didn't get notified back at 17.06 - > 17.0.8. Info about the rollout for 17.1GA was sparse and I could never confirm if I should have seen it until now.

    Also, I am well aware of the 6GB limit and was asking him for numbers supporting the general increase in memory statement which seems to be unfounded at this point.