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17.0 to 17.1 update factory default prompt

onward

Trying to update XG115w_XN03_SFOS 17.0.8 MR-8 through web interface using HW-17.1.0_GA.SF300-152.gpg and get the message "The firmware will boot the device with factory default configuration" each time the firmware is uploaded so I have to cancel.  It's a remote xg in production deployment and factory defaulting would be unwanted.  Is this a known problem?



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  • 0

    Hi,

    This should not happen - In Case - how did you upload the firmware? Can you explain your steps? 

    Is it a HA? 

  • 0 in reply to LuCar Toni

    It's not HA and never has been. Firmware was downloaded from the mysophos portal after entering serial# and upload attempted through gui:

    backup & firmware >> firmware >> clicked on the up arrow icon for upload next to the old inactive SFOS 17.0.6 MR-6 firmware entry >> select either "upload firmware" or "upload & boot firmware" >> file upload completes and then for either selection displays

    "The firmware will boot the device with factory default configuration"

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  • 0 in reply to LuCar Toni

    It's not HA and never has been. Firmware was downloaded from the mysophos portal after entering serial# and upload attempted through gui:

    backup & firmware >> firmware >> clicked on the up arrow icon for upload next to the old inactive SFOS 17.0.6 MR-6 firmware entry >> select either "upload firmware" or "upload & boot firmware" >> file upload completes and then for either selection displays

    "The firmware will boot the device with factory default configuration"

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