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The Serial number is not valid for the Product

Hi I got a XG Home serial from the main webpage, the ISO failed to find the VMware harddisk in any mode, SCSI, SATA, IDE so I downloaded the VMware Image (VI-SFMOS_17.0.0_GA.VMW02-99.zip) from mySophos as directed by support earlier. I have been trying to activate but the log tells me I have a wrong serial for the product. Can anyone help please?

Thanks

 

 

 

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  • Trying that image on VMware resulted again in it not being able to detect any type of harddisk either.

    What i have done so far is import the VI-SFMOS_17.0.0_GA.VMW02-99 virtual machine settings, delete 2 network adaptors, add a cdrom and mount the XG iso.

    It is now picking up the primary 160gb harddisk from that, hopefully the installation goes ok!

     

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Children
  • Thats what i was told to do in the first place I have just read it again please delete this thread.

    Everything went well after i deleted the 32gb disk from the firewall image.

    Its 4am i'd better head to bed and configure it tomorrow, only 4 hours sleep yesterday, can't even follow simple instructions...

     

     

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