Portal captif

Hey Slimane Abboud 

Welcome to the Sophos Community!

Would it be possible to further clarify your issue? Are you able to provide screenshots of what you are experiencing?

I have phones connected to the Internet via Sophos, and I have already used the portal on the network, when I connected by computer I sign up normal in Portal No problem, but when I connected by phone I register in the portal enter the internet but after a certain time the portal closes automatically

I don't know why this problem !!!

I have phones connected to the Internet via Sophos, and I have already used the portal on the network, when I connected by computer I sign up normal in Portal No problem, but when I connected by phone I register in the portal enter the internet but after a certain time the portal closes automatically

I don't know why this problem !!!

Hello,

you have to leave the Captive Tab open to be logged in.

I dont know what phones you are useing but some phones close the connecting by itself when u lock it, thats why you get logged of sometimes.

Regards

good morning

The problem is not in the phone because I use several phones  (huawei,iphon,... )(Android , ios) all after half an hour closes the portal

Cordialement

Hey Slimane Abboud 

Have you tried increasing the values for your Web Client or Captive Portal?

Hi sir

Thank you very much sir this is the solution