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i cant't access my remote public IP

Hi Guru's :)

i can't access my remote server through public IP, which is located in different geographical location. when i used tracert command to my public IP after 6 ops count it will time out. but the same IP i have tracert from outside of the sophos its completed.
in firewall policy i am using from LAN to WAN with any policy and there is no application control or web control configured.

need your help....

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0 lferrara over 7 years ago

Mohammad,

please share firewall logs.

Regards
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0 lferrara over 7 years ago

Mohammad,

please share firewall logs.

Regards
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0 Mohammad Shoaib over 7 years ago in reply to lferrara

2018-04-05 18:00:37	Firewall Rule	Allowed	-	4	WLAN1	-	192.168.81.21 :TCP(54763)	87.101.179.4 :TCP(443)	Network	00001	Open PCAP
2018-04-05 18:00:22	Firewall Rule	Allowed	-	4	WLAN1	-	192.168.81.21 :TCP(54747)	87.101.179.4 :TCP(443)	Network	00001	Open PCAP
2018-04-05 18:00:11	Firewall Rule	Allowed	-	4	WLAN1	Port2	192.168.81.20 :UDP (43497)	8.8.4.4 :UDP (53)	Network	00001	Open PCAP
2018-04-05 18:00:11	Firewall Rule	Allowed	-	4	WLAN1	Port2	192.168.81.20 :UDP (44188)	8.8.8.8 :UDP (53)	Network	00001	Open PCAP
2018-04-05 18:00:25	Firewall Rule	Allowed	-	4	WLAN1	-	192.168.81.21 :TCP(54752)	40.101.84.2 :TCP(443)	Network	00001	Open PCAP
2018-04-05 18:00:05	Firewall Rule	Allowed	-	4	WLAN1	Port2	192.168.81.21 :UDP (65312)	86.51.34.17 :UDP (53)	Network	00001	Open PCAP
2018-04-05 18:00:04	Firewall Rule	Allowed	-	4	WLAN1	Port2	192.168.81.21 :UDP (63089)	86.51.34.17 :UDP (53)	Network	00001	Open PCAP
2018-04-05 18:00:04	Firewall Rule	Allowed	-	4	WLAN1	Port2	192.168.81.21 :UDP (61209)	86.51.34.17 :UDP (53)	Network	00001	Open PCAP
2018-04-05 17:59:43	Firewall Rule	Allowed	-	2	Port1	tun0	192.168.1.212 :UDP (63146)	192.168.13.5 :UDP (161)	Network	00001	Open PCAP
2018-04-05 18:00:07	Firewall Rule	Allowed	-	4	WLAN1	-	192.168.81.21 :TCP(54728)	87.101.179.4 :TCP(443)	Network	00001	Open PCAP
2018-04-05 17:59:59	Firewall Rule	Allowed	-	4	WLAN1	Port2	192.168.81.21 :UDP (61586)	86.51.34.17 :UDP (53)	Network	00001	Open PCAP
2018-04-05 17:59:38	Firewall Rule	Allowed	-	2	Port1	tun0	192.168.1.214 :UDP (50199)	192.168.13.5 :UDP (161)	Network	00001	Open PCAP
2018-04-05 17:59:58	Firewall Rule	Allowed	-	4	WLAN1	Port2	192.168.81.20 :UDP (28929)	86.51.34.17 :UDP (53)	Network	00001	Open PCAP