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XG Firewall Home Edition unable to categorize All URLs

Sherief Abdrabou

After installing the XG Firewall home edition on a dedicated machine and and begin to configure web policy I notice that all the rejected URLs Categories are not blocked i searched what is the problem i found that all URLs are uncategorized and under diagnostics I made  URL Category Lookup for a known like yahoo.com but it gives me 

 

  

Category Name                           Description
 
Uncategorized                          Unable to Categorize
 
 
Can any one Help?
 
 
 
 
 


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  • 0

    Hi Sherief,

    What is the version running on the XG firewall? Show us a screenshot of your DNS settings. Is XG able to reach the internet? Also, take SSH access to the XG and go to option 5. Device Management > 3. Advance Console and show us the output of following commands.

    1. service -S | grep nsx
    2. service -S | grep awarrenhttp
    3. service -S | grep WING
    4. nsxld -l community.sophos.com

    Thanks

  • 0 in reply to sachingurung

    Hi 

     

     

    version is SFOS 17.0.6 MR-6

    DNS static 

    DNS1    8.8.8.8

    DNS2   4.2.2.2

     

    The XG able to reach the internet

     

    SFVH_SO01_SFOS 17.0.6 MR-6# service -S |grep nsx                                
    nsxld                RUNNING 


    SFVH_SO01_SFOS 17.0.6 MR-6# service -S |grep awarrenhttp                        
    awarrenhttp          RUNNING  



    SFVH_SO01_SFOS 17.0.6 MR-6# service -S |grep WING                               
    WINGc                RUNNING


    SFVH_SO01_SFOS 17.0.6 MR-6# nsxld -l community.sophos.com                       
    Raw Data:                                                                       
    Identified Categories:                                                          
        Web Category: Uncategorized








  • 0 in reply to Sherief Abdrabou

    Sherief Abdrabou said:

    Hi 

    SFVH_SO01_SFOS 17.0.6 MR-6# nsxld -l community.sophos.com                       
    Raw Data:                                                                       
    Identified Categories:                                                          
        Web Category: Uncategorized
     

    Here is the output I get on my XG

     

    SFVH_SO01_SFOS 17.0.6 MR-6# nsxld -l community.sophos.com
    Raw Data:
    0:2:52:TRUSTED_UPDATE_SITE
    0:3:1:TRUSTED
    0:4:52:SEC_TRUSTED_UPDATE_SITE
    0:5:68:PROD_SOFTWARE_UPDATES
    Identified Categories:
    Web Category: Software Updates

     

    Hope this helps

    -Ron

  • 0 in reply to rrosson

    Hi Ron 

    My XG cannot categorized any URLs

  • 0 in reply to Sherief Abdrabou

    Restart nsxld and WINGc services, run the command:

    service nsxld:restart -ds nosyn

    service WINGc:restart -ds nosyn

    Try to reach the following website from the hosts behind the XG, https://4.sophosxl.net. Show us what is returned?

    Run the following command to verify the OpenSSL check, the final output should be, verify return code: ok

    openssl s_client -connect 4.sophosxl.net:443 

    Show us the outputs.

Reply
  • 0 in reply to Sherief Abdrabou

    Restart nsxld and WINGc services, run the command:

    service nsxld:restart -ds nosyn

    service WINGc:restart -ds nosyn

    Try to reach the following website from the hosts behind the XG, https://4.sophosxl.net. Show us what is returned?

    Run the following command to verify the OpenSSL check, the final output should be, verify return code: ok

    openssl s_client -connect 4.sophosxl.net:443 

    Show us the outputs.

Children
  • 0 in reply to sachingurung

    Dear Sachin

    thanks for you fast response .  will try this next Sunday and reply to you the result . cause the XG not avilable for me now

     

    Again thank you very much I will return Sunday [:)][Y]

  • 0 in reply to sachingurung

    Dear Saching

    Try to reach the following website from the hosts behind the XG, https://4.sophosxl.net. Show us what is returned?

    This site can’t be reached

    4.sophosxl.net unexpectedly closed the connection.

    Try:

    ERR_CONNECTION_CLOSED
     
     

    Run the following command to verify the OpenSSL check, the final output should be, verify return code: ok

    openssl s_client -connect 4.sophosxl.net:443 

    Show us the outputs.

     
    SFVH_SO01_SFOS 17.0.6 MR-6# openssl s_client -connect 4.sophossxl.net:443       
    gethostbyname failure                                                           
    connect:errno=0            
     
  • 0 in reply to Sherief Abdrabou

    Dear Sachin Gurung

     

    thanks for your effort and support I fount the solution the XG was behind a firewall it was shunted but the same so I used another free link for another ISP vendor 

    THE XG works fine now and able to categorize the URLs 

     

    thanks again