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XG Firewall Home Edition unable to categorize All URLs

Sherief Abdrabou

After installing the XG Firewall home edition on a dedicated machine and and begin to configure web policy I notice that all the rejected URLs Categories are not blocked i searched what is the problem i found that all URLs are uncategorized and under diagnostics I made  URL Category Lookup for a known like yahoo.com but it gives me 

 

  

Category Name                           Description
 
Uncategorized                          Unable to Categorize
 
 
Can any one Help?
 
 
 
 
 


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  • 0

    Hi Sherief,

    What is the version running on the XG firewall? Show us a screenshot of your DNS settings. Is XG able to reach the internet? Also, take SSH access to the XG and go to option 5. Device Management > 3. Advance Console and show us the output of following commands.

    1. service -S | grep nsx
    2. service -S | grep awarrenhttp
    3. service -S | grep WING
    4. nsxld -l community.sophos.com

    Thanks

  • 0 in reply to sachingurung

    Hi 

     

     

    version is SFOS 17.0.6 MR-6

    DNS static 

    DNS1    8.8.8.8

    DNS2   4.2.2.2

     

    The XG able to reach the internet

     

    SFVH_SO01_SFOS 17.0.6 MR-6# service -S |grep nsx                                
    nsxld                RUNNING 


    SFVH_SO01_SFOS 17.0.6 MR-6# service -S |grep awarrenhttp                        
    awarrenhttp          RUNNING  



    SFVH_SO01_SFOS 17.0.6 MR-6# service -S |grep WING                               
    WINGc                RUNNING


    SFVH_SO01_SFOS 17.0.6 MR-6# nsxld -l community.sophos.com                       
    Raw Data:                                                                       
    Identified Categories:                                                          
        Web Category: Uncategorized








  • 0 in reply to Sherief Abdrabou

    Sherief Abdrabou said:

    Hi 

    SFVH_SO01_SFOS 17.0.6 MR-6# nsxld -l community.sophos.com                       
    Raw Data:                                                                       
    Identified Categories:                                                          
        Web Category: Uncategorized
     

    Here is the output I get on my XG

     

    SFVH_SO01_SFOS 17.0.6 MR-6# nsxld -l community.sophos.com
    Raw Data:
    0:2:52:TRUSTED_UPDATE_SITE
    0:3:1:TRUSTED
    0:4:52:SEC_TRUSTED_UPDATE_SITE
    0:5:68:PROD_SOFTWARE_UPDATES
    Identified Categories:
    Web Category: Software Updates

     

    Hope this helps

    -Ron

Reply
  • 0 in reply to Sherief Abdrabou

    Sherief Abdrabou said:

    Hi 

    SFVH_SO01_SFOS 17.0.6 MR-6# nsxld -l community.sophos.com                       
    Raw Data:                                                                       
    Identified Categories:                                                          
        Web Category: Uncategorized
     

    Here is the output I get on my XG

     

    SFVH_SO01_SFOS 17.0.6 MR-6# nsxld -l community.sophos.com
    Raw Data:
    0:2:52:TRUSTED_UPDATE_SITE
    0:3:1:TRUSTED
    0:4:52:SEC_TRUSTED_UPDATE_SITE
    0:5:68:PROD_SOFTWARE_UPDATES
    Identified Categories:
    Web Category: Software Updates

     

    Hope this helps

    -Ron

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