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Reporting Sophos Bugs

Stephen Wratten

This VPN bug i have where the Sophos cant reconnect the VPN without a reboot of the device after the Dynamic IP changes on the modem its behind. 

 

How do i report this bug to get it fixed?



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  • 0

    Hi,

    if you are a business user, then through the Sophos support or your reseller/partner. If on the other hand your are a home user then with a little more detail you will have reported the bug.

    What version of XG and on what hardware?

    Ian

  • 0 in reply to rfcat_vk

    I have two XG's at the moment, an XG85 and an XG105, the XG105 is behind the NATed ADSL router which is about a month old (new). 

    It's simple problem, if the ADSL modem picks up a new IP address, the VPN on the sophos drops. and wont establish again until you reboot the sophos. 

     

    I've gone hard in MS Paint below to give you a technical view of my setup.. all works fine till the dynamic IP changes then only way to fix it is to reboot the sophos.

  • 0 in reply to Stephen Wratten

    Rather than rebooting the XG, just try resaving the interface.

    Why the XG behind a NAT router, does not improve security.

    Ian

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