Sophos Firewall

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Reporting Sophos Bugs

Stephen Wratten over 7 years ago

This VPN bug i have where the Sophos cant reconnect the VPN without a reboot of the device after the Dynamic IP changes on the modem its behind.

How do i report this bug to get it fixed?

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0 rfcat_vk over 7 years ago

Hi,

if you are a business user, then through the Sophos support or your reseller/partner. If on the other hand your are a home user then with a little more detail you will have reported the bug.

What version of XG and on what hardware?

Ian

XG115W - v19.5.1 mr-1 - Home

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0 rfcat_vk over 7 years ago

Hi,

if you are a business user, then through the Sophos support or your reseller/partner. If on the other hand your are a home user then with a little more detail you will have reported the bug.

What version of XG and on what hardware?

Ian

XG115W - v19.5.1 mr-1 - Home

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0 Stephen Wratten over 7 years ago in reply to rfcat_vk

I have two XG's at the moment, an XG85 and an XG105, the XG105 is behind the NATed ADSL router which is about a month old (new).

It's simple problem, if the ADSL modem picks up a new IP address, the VPN on the sophos drops. and wont establish again until you reboot the sophos.

I've gone hard in MS Paint below to give you a technical view of my setup.. all works fine till the dynamic IP changes then only way to fix it is to reboot the sophos.
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0 rfcat_vk over 7 years ago in reply to Stephen Wratten

Rather than rebooting the XG, just try resaving the interface.

Why the XG behind a NAT router, does not improve security.

Ian

XG115W - v19.5.1 mr-1 - Home

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0 Stephen Wratten over 7 years ago in reply to rfcat_vk

Found the log a ticket portal

have logged ticket to get this resovled
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