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SOPHOS XG black screen after turn on

network Admin4 over 7 years ago

I've sophos XG125 suddenly it stop to work. When i restart the device and connect to console just seeing only black screen nothing shown.

Please help me to resolve the issue

Regards

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0 MichaelBolton over 7 years ago

Is the unit a REV 1?

There was a know issue with those units. https://community.sophos.com/products/unified-threat-management/b/utm-blog/posts/sophos-and-intel-atom-cpus. I have an XG 125 at my house and the unit failed with the exact same symptoms as you are seeing. Unfortunately, I am not under support for my home unit and I was running the home software on it. If you are under support, Sophos will replace your unit with a REV 2. AlanT can the post above be referenced in the XG forum as well. I only see it in the UTM forum or maybe I am looking it over.

Mike
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0 network Admin4 over 7 years ago in reply to MichaelBolton

Thanks Michael.. me too out of support contract I've purchase this device on end of 2016.

Even i've cyberoam 15iNG , i'm also facing same issue with this device also... few days i've upgraded to image of cyberoam.. then i worked for 2 days then i leave the device.

After 1 week i checked this device also having same issue " Suddenly stopped to work and showing black screen on console".

Khan
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0 network Admin4 over 7 years ago in reply to MichaelBolton

Thanks Michael.. me too out of support contract I've purchase this device on end of 2016.

Even i've cyberoam 15iNG , i'm also facing same issue with this device also... few days i've upgraded to image of cyberoam.. then i worked for 2 days then i leave the device.

After 1 week i checked this device also having same issue " Suddenly stopped to work and showing black screen on console".

Khan
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Vote Up 0 Vote Down

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