Sophos Firewall

Discussions SOPHOS XG black screen after turn on

Sophos Firewall requires membership for participation - click to join

Thread Info

State Not Answered
Locked Locked
Replies 2 replies
Subscribers 27 subscribers
Views 5810 views
Users 0 members are here

Options

Suggested

This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

SOPHOS XG black screen after turn on

network Admin4 over 7 years ago

I've sophos XG125 suddenly it stop to work. When i restart the device and connect to console just seeing only black screen nothing shown.

Please help me to resolve the issue

Regards

This thread was automatically locked due to age.

Parents

0 MichaelBolton over 7 years ago

Is the unit a REV 1?

There was a know issue with those units. https://community.sophos.com/products/unified-threat-management/b/utm-blog/posts/sophos-and-intel-atom-cpus. I have an XG 125 at my house and the unit failed with the exact same symptoms as you are seeing. Unfortunately, I am not under support for my home unit and I was running the home software on it. If you are under support, Sophos will replace your unit with a REV 2. AlanT can the post above be referenced in the XG forum as well. I only see it in the UTM forum or maybe I am looking it over.

Mike
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 MichaelBolton over 7 years ago

Is the unit a REV 1?

There was a know issue with those units. https://community.sophos.com/products/unified-threat-management/b/utm-blog/posts/sophos-and-intel-atom-cpus. I have an XG 125 at my house and the unit failed with the exact same symptoms as you are seeing. Unfortunately, I am not under support for my home unit and I was running the home software on it. If you are under support, Sophos will replace your unit with a REV 2. AlanT can the post above be referenced in the XG forum as well. I only see it in the UTM forum or maybe I am looking it over.

Mike
Cancel
Vote Up 0 Vote Down

Cancel

Children

0 network Admin4 over 7 years ago in reply to MichaelBolton

Thanks Michael.. me too out of support contract I've purchase this device on end of 2016.

Even i've cyberoam 15iNG , i'm also facing same issue with this device also... few days i've upgraded to image of cyberoam.. then i worked for 2 days then i leave the device.

After 1 week i checked this device also having same issue " Suddenly stopped to work and showing black screen on console".

Khan
Cancel
Vote Up 0 Vote Down

Cancel