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Web Protection Exception stop working after a while

i have a strange behavior with XG , after applying the web protection filter and make exception for web whatsapp

the QR worked and load without any issue but after a while it wont load anymore then i have to remove the web protection filter and remove the exception

then add all of them one more time to make them work again then after a while the problem come back one more time

any one faced this behavior before ?

thanks

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0 Anish Deval over 7 years ago

How are you adding this exception ?

Via Custom Web Category, URL Group or Web -> Exceptions tab (RegEx) ?
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0 Anish Deval over 7 years ago

How are you adding this exception ?

Via Custom Web Category, URL Group or Web -> Exceptions tab (RegEx) ?
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0 M.Hegazy over 7 years ago in reply to Anish Deval

Hi

thank you for your reply , i have tried both of them

one via URL Group and another test via RegEx

and both of them works fine for a couple of hours then the problem come back one more time
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0 Anish Deval over 7 years ago in reply to M.Hegazy

I recall that I had encountered a similar issue with WhatsApp Web. The website itself is accessible, but the QR Code keeps spinning forever.

I had to disable Malware scanning, and it started working fine after that. Please try creating a Web -> Exception for web.whatsapp.com and Skip 'HTTPS Decryption' and 'Malware and Content Scanning'.
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0 M.Hegazy over 7 years ago in reply to Anish Deval

iam already not using malware scanning and for the exception i check skip HTTPS and malware content scaning

and it works for a few hours :(
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0 Anish Deval over 7 years ago in reply to M.Hegazy

Please try this, I am not sure about it but would like to check.

In the Network -> DNS settings, in DNS 1 put '127.0.0.1' and DNS 2, DNS 3 you can keep whatever you want. Monitor and let me know.
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0 M.Hegazy over 7 years ago in reply to Anish Deval

i will give it a try and let you know what happened
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0 M.Hegazy over 7 years ago in reply to Anish Deval

Hi

i have done what you have said and stile the same result :(
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