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Cannot reach sophos.com from Firewall

Philipp Eintu

I am rather confused because pretty much everything else works. I have a connection from my workstation and the firewall can also ping outside to other connections and even sophos.com. But I cannot register the Firewall with Sophos as it always comes up with not being able to reach sophos.com.

 

Ive tried adding a firewall rule that allows everything to connect outside over WAN and I have tried activating from the console which throws an unkown error.

 

Anybody have any further ideas? Or any information you need?

 



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    Any chance you're not using the complete serial number?  I had the same issue when I initially set mine up and contacted support.  The email had the serial number written in white on a blue box, but the box wasn't large enough so the last 2 characters were hidden unless I highlighted and selected everything.  Wouldn't have been that hard to figure out if the error message was "Incomplete Serial Number" instead of "Can't connect to server"

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  • 0

    Any chance you're not using the complete serial number?  I had the same issue when I initially set mine up and contacted support.  The email had the serial number written in white on a blue box, but the box wasn't large enough so the last 2 characters were hidden unless I highlighted and selected everything.  Wouldn't have been that hard to figure out if the error message was "Incomplete Serial Number" instead of "Can't connect to server"

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