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How to see hostnames in reports?

I have an XG210 running at a small business. They are interested in receiving reports weekly of traffic, and the request is for hostnames to be visible in the reports. I have been scowering the forums trying to determine the best way to go about this, but I am more confused in doing so. Can someone please help me understand the best method for getting hostnames instead of IP addresses?

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0 RikS over 7 years ago

I would love to have a positive answer for you, but this issue has been present since the general release of v15 the SFOS product in 2015. I have opened a support request, reported a bug, posted and responded to other requests in this forum (such as https://community.sophos.com/products/xg-firewall/sophos-xg-beta-programs/v16beta/f/sfos-v16-beta-issues-bugs/78162/report-does-not-report-hostname/339648 ), tried advocating for a feature request ( https://ideas.sophos.com/forums/330219-xg-firewall/suggestions/16036801-resolve-private-ip-addresses-in-reports-to-hostnam ) and we are still nowhere, nearly 3 years later. I still have an open issue with the development team ( NC-11142 ), had private conversations with Sophos personnel, and still nothing. Alan Toewes has marked the feature request for this as "Already Possible", yet months later the support engineer working on my case asked me to raise a feature request (??!).

According to the product team, if your Sophos XG points to a working internal DNS server with working reverse DNS lookups, this should work - but it doesn't work in reports, and never has.

I hope that one day Sophos will treat our customers' requests with some sincerity or respect, but after nearly three years of trying to get resolution to this problem, I've pretty much lost faith.
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0 RikS over 7 years ago

I would love to have a positive answer for you, but this issue has been present since the general release of v15 the SFOS product in 2015. I have opened a support request, reported a bug, posted and responded to other requests in this forum (such as https://community.sophos.com/products/xg-firewall/sophos-xg-beta-programs/v16beta/f/sfos-v16-beta-issues-bugs/78162/report-does-not-report-hostname/339648 ), tried advocating for a feature request ( https://ideas.sophos.com/forums/330219-xg-firewall/suggestions/16036801-resolve-private-ip-addresses-in-reports-to-hostnam ) and we are still nowhere, nearly 3 years later. I still have an open issue with the development team ( NC-11142 ), had private conversations with Sophos personnel, and still nothing. Alan Toewes has marked the feature request for this as "Already Possible", yet months later the support engineer working on my case asked me to raise a feature request (??!).

According to the product team, if your Sophos XG points to a working internal DNS server with working reverse DNS lookups, this should work - but it doesn't work in reports, and never has.

I hope that one day Sophos will treat our customers' requests with some sincerity or respect, but after nearly three years of trying to get resolution to this problem, I've pretty much lost faith.
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