not registered with C2DM Service, trying to register...

Question

Hi 
 I cannot register my device Huawei Mate 9 (Android 7.0). The following is displayed in the device log 
 SMC App; 2016/12/22 20:38:25; I; SMC Client build 7.0.2653 SMC App; 2016/12/22 20:38:25; I; Device manufacturer: HUAWEI model: MHA-L29 build number: MHA-L29C432B126 h; 2016/12/22 20:38:25; I; Disabling Sony receivers MessageBox; 2016/12/22 20:38:25; I; creating message database... SmcService; 2016/12/22 20:38:36; W; no installation message found SmcService; 2016/12/22 20:38:36; W; no installation message found SmcService; 2016/12/22 20:39:17; W; no installation message found SmcService; 2016/12/22 20:39:17; W; no installation message found UI; 2016/12/22 20:44:34; I; Received response for Camera permission request. Plugin; 2016/12/22 20:44:38; I; creating message database... CORE; 2016/12/22 20:44:38; I; command queue file does not exists CORE; 2016/12/22 20:44:38; E; could not create clientfeatures.xml SmcService; 2016/12/22 20:44:38; I; not registered with C2DM Service, trying to register... SmcService; 2016/12/22 20:44:38; I; No C2DM serverID set yet 
 Has someone an idea what it could be

SDU · Answer

Hi Thomas, 
 maybe the device didn't register correctly with GCM. Maybe you could try these steps? 
 - Go to Settings -> Applications -> Manage applications -> All - Select "Clear data" for "Google Play services" and "Google services framework" - Temporarily unlink your Google account from the phone - Reboot the phone - Re-associate your Google account - Wait a few minutes - Resync SMC - If re-syncing does not help, re-enroll SMC 
 Maybe this helps. 
 Best regards Stefan