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Task Status Stuck on "Exported"

eposadas

SMC 4.0 -- For some reason, sometimes tasks stay stuck in "Exported" mode and won't return "Successful" once they are done. We are seeing this when pushing apps to devices. And, of couse, since it's stuck on "Exported", it won't move on to the next task because it's stuck waiting for "Successful". Support has been little help.

Has anybody else seen this? Have a fix? Thanks!



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    Hi eposadas,

    If the status is hanging on "Exported" it typically means that the device is currently processing your task.
    Once the task is finished the device should synchronize back to the SMC server and then change the status to "Result evaluation" and then to "Successful" or "Failed".

    Maybe the synchronization back to the server fails? Have you tried to synchronize the device using the SMC app?

    Best regards
    Stefan
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  • 0
    Hi eposadas,

    If the status is hanging on "Exported" it typically means that the device is currently processing your task.
    Once the task is finished the device should synchronize back to the SMC server and then change the status to "Result evaluation" and then to "Successful" or "Failed".

    Maybe the synchronization back to the server fails? Have you tried to synchronize the device using the SMC app?

    Best regards
    Stefan
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