Sophos Mobile Android 10

Hi Jesse,

Thanks for reaching out to the Sophos Community Forum. 

Let me know what version of Android you device is running. I was able to enroll a device running Android 9 successfully with a Full Device Android Enterprise policy.

Do you know if the enrollment you're performing is trying to set up the device with the depreciated "Device administrator" management mode? 

I don't have it in front of me today, but I believe it's now running Android 10.

When it was first enrolled a year ago it was running Android 9.

I don't have it in front of me today, but I believe it's now running Android 10.

When it was first enrolled a year ago it was running Android 9.

Try ensuring that the policy you're using to enroll the device states "Android Enterprise device policy" and not "Device policy (legacy feature)".

Kiosk mode settings are available for both types of policies, so you may need to set up a new policy to proceed.

Would I be able to get a phone call to help figure out what my options are to re-enrolling tablets that are now using Android 10 or 11.

Galaxy Tab A

thanks

I'd suggest opening a support case with our team so they can arrange this with you. You can also get immediate assistance by using the regional phone numbers listed under "For Critical Cases" on the following page by using the drop-down menu. 
- https://support.sophos.com/support/s/?language=en_US

The assistance I'm able to provide is limited to the forums, however, if you find that your support case is stalling out or if you're experiencing issues in working with our support teams, you are welcome to reach out to me via Private Message with your case number so I can follow up with the concerned team.